Customer Service Manager
Resume:
Wendy M Massingill
Easley, SC 29640 864-***-****
ab9wiw@r.postjobfree.com
Years of experience in the medical field: 15+
Position: Full time position with benefits.
Medical Fields
Inpatient Rehabilitation/Hospitalization
Laser Therapy
Durable Medical
Clinical Product Specialist
Education
2011 Diabetic Shoe Fitter Atlanta, GA
2011-Current SC Commercial Drivers License
2007 Laser Therapist-Curaelase Laser Therapy for Pain Greenville, SC
1995-2007 Basic Life Support-Red Cross Greenville, SC
1995-Current Certified Nursing Assistant- Greenville, SC
1994 Easley High School Graduate
Employment
Advanced Prosthetics
2013-Current
Title-Office Administrator Assistant
Duties are greeting patients at check in and ensuring that all paperwork is current and up to date. Work
closely with referral sources in getting documentation required by insurances in order to bill. Verify
insurance and scan all information into accounts. I enter in all billing and diagnosis codes given per the
physicians orders. Collect co-pays and schedule follow up appointments. I also place patients in the exam
rooms and assist when needed along with cleaning and restocking.
Air-Care Home Health
2009-Current Contact manager Linda Patterson 864-***-****
Title- Customer Service Representative/ Diabetic Shoe Manager/Equipment Specialist
My duties of a customer service representative includes speaking to referral sources, collecting
physician orders along with required chart notes, verifying insurances, initializing new patient accounts,
and creating customer orders .As an equipment specialist, duties are setting patients up on oxygen and
other respiratory devices along with other medical equipment. I manage our Diabetic shoe program
which includes performing foot assessments along with the shoe fitting. I order all supplies and notify
patients of their appointments .I speak to referral sources when needed about the patients care.
Alexander Home Health
2007-2009 Contact manager Mike Sullivan 864-***-****
Title-Customer Service
Duties included, receiving physician orders, acquiring chart notes, verifying insurances, creating new
patient accounts, and creating customer orders. We were also a medical retail store in which I assisted
customers with products such as Urological and Ostomy supplies along with wound care.
Curaelase Laser Therapy Eastside Medical Center
2007-2008 Contact manager Roger Porter
Title-Laser Therapist
As a laser therapist, I followed the doctors prescribed laser protocol for the patient according to the
diagnosis and level of severity. I assessed the patient’s pain levels and current symptoms, performed the
laser treatment per protocol and charted the results of the therapy with each visit. Follow up meetings
with the doctor were done on a weekly basis. Other duties included setting up patient account/charts. I
collected and processed payments as well as keeping the treatment rooms clean and well stocked.
Bon Secours St. Francis Hospital –Inpatient Rehab
1997-2007 Contact manager Patsy Burrell
Title-Certified Nursing Assistant
Duties included, checking patients vital signs, monitoring glucose levels, performing bladder scans and
catheterizations. I also changed sterile bandages and assisted in suture and staple removals and assisted
the physical therapist with patient’s therapies.
Countryside Village
1995-1997 Contact manager Joyce Duncan
Title-Medicine Tech/CNA
Duties included, administering the resident’s medication according to the MR. Counted and recorded
controlled medications along with performing glucose testing. Filled insulin syringes according to the
doctor’s diabetic protocol and administered it to the patient. I contacted physicians about the care of the
resident when needed.
References
Linda Patterson Air-Care Home Health (Director)
Loyd Patterson Air-Care Home Health (Owner/Manager)
Toni Cooper, RT Air-Care Home Health (co-worker)
Kristia Kovacs, RN Friend/ co –worker (St Francis)
Thank you for considering my resume, I look forward to meeting you!
Contact this candidate