D ai ra F ickling
Greenville, SC 29611
864-***-**** mobile
*********@*****.***
Objective:
To obtain a position within your company, where I can maximize my sales and customer service
experience and provide courteous, efficient, and accurate work .
SUM MARY OF QUAL I F ICAT IO NS
• Broad experience as a sales manager in wireless and retail store environments.
• Skilled in areas of inventory control, cashier management and staff supervision.
• Excellent problem solver with strong sales analysis and reporting skills.
E xpe rience:
2011 – 2012 Resurgent Capitol Service G reenville, SC
Bankruptcy Research
• Research court dockets for and documents to determine for various creditors
• Updating debtors information to match court documents and creditor information
• Processing and maintaining documents related to secured and unsecured bankruptcy
• Correspond with the courts to update creditors with assets and unfilled claims
2011 – 2012 A merican Credit Acceptance Spartanburg, SC
Market Manager
• Analyze and implement consumer auto loans
• Handling inbound calls pertaining to the reconciliation and collection of delinquent accounts
• Build relationships with representatives in establishing new business leads nationwide
• Processing and maintaining documents related to loans
2009 – 2011 PCS Store Sprint Easley, SC
Store Manager
• Handled all aspects of inventory, bookkeeping and payroll; performed daily bank deposits
• Ordered and stocked incoming cellular shipments and reconciled cash and credit transactions
• Managed full and part time shift schedules of employees and other personnel issues
• Supervised all daily functions of store activity
1997-2009 A lltel Communications G reenville, SC
Customer Service Representative
• Assisting new and existing customers in the selection and purchase of products and services
• Effectively answer customers questions and make outbound calls for customer service follow-
ups
• Always exceeded monthly sales quota by 150% in a call center environment and retail
• Balanced money from cash, check, debit and credit card payments make deposits to bank
Education
Easley High School Easley SC
G reenville Technical College G reenville SC