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Customer Service Manager

Location:
Greensboro, NC
Posted:
October 05, 2013

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Resume:

D ai ra F ickling

** ****** ****** *** *

Greenville, SC 29611

864-***-**** mobile

*********@*****.***

Objective:

To obtain a position within your company, where I can maximize my sales and customer service

experience and provide courteous, efficient, and accurate work .

SUM MARY OF QUAL I F ICAT IO NS

• Broad experience as a sales manager in wireless and retail store environments.

• Skilled in areas of inventory control, cashier management and staff supervision.

• Excellent problem solver with strong sales analysis and reporting skills.

E xpe rience:

2011 – 2012 Resurgent Capitol Service G reenville, SC

Bankruptcy Research

• Research court dockets for and documents to determine for various creditors

• Updating debtors information to match court documents and creditor information

• Processing and maintaining documents related to secured and unsecured bankruptcy

• Correspond with the courts to update creditors with assets and unfilled claims

2011 – 2012 A merican Credit Acceptance Spartanburg, SC

Market Manager

• Analyze and implement consumer auto loans

• Handling inbound calls pertaining to the reconciliation and collection of delinquent accounts

• Build relationships with representatives in establishing new business leads nationwide

• Processing and maintaining documents related to loans

2009 – 2011 PCS Store Sprint Easley, SC

Store Manager

• Handled all aspects of inventory, bookkeeping and payroll; performed daily bank deposits

• Ordered and stocked incoming cellular shipments and reconciled cash and credit transactions

• Managed full and part time shift schedules of employees and other personnel issues

• Supervised all daily functions of store activity

1997-2009 A lltel Communications G reenville, SC

Customer Service Representative

• Assisting new and existing customers in the selection and purchase of products and services

• Effectively answer customers questions and make outbound calls for customer service follow-

ups

• Always exceeded monthly sales quota by 150% in a call center environment and retail

• Balanced money from cash, check, debit and credit card payments make deposits to bank

Education

Easley High School Easley SC

G reenville Technical College G reenville SC



Contact this candidate