Customer Service Assistant

Jacqueline K. Steele

****** Alamo Ranch Pkwy # **08 *San Antonio, TX 78253 *Phone: 210-***-****

*Email: **********@***.***

Career Goal: Advanced Level of Administration

Dedicated professional with over 4 years experience in Human Resources and other general

administrative skills. Seeking an opportunity to use my expertise that will enable me to make a

positive contribution to any company.

Experience

Department of Defense 2009-2013

(Federal) Management Assistant

Responsible for general management that coordinated with other leaders and region

management analyst ensuring improvement and compliance with security standards, data

collections, accuracies, analysis, and reporting.

Responsible for coordination of 107 employee time cards retrieved from three dental clinics.

Assists in orientation of new personnel, both military and civilian; collects, organizes, and input

personnel data into military database system.

Operates networked and stand-along computer systems equipped with electronic mail,

database, word processing and spreadsheet programs.

Skilled in word processing software and printing equipment. Competent in creating, copying,

editing, storing and retrieving a variety of standardized documents.

Responsible for receiving calls and visitors directing them to appropriate office; responds to all

non-technical inquiries regarding office procedures.

Ensuring compliance with security and privacy standards, while maintaining and using good

sound judgment.

Department of Defense 2008-2009

(Federal) Medical Assistant

Responsible for scheduling appointments, confirming appointments with patients and providing

appointment list to physician.

Responsible for registering new patients; retrieving patient treatment records for old patients.

Interviewing patients to get complete medial history.

Monitoring cleanliness, safety and maintenance of the clinic’s building and it’s premises.

Identified any deficiencies.

Ensured records from physician orders were met on a timely basis and were transmitted

properly.

Other general duties assigned by management

Department of Defense 2006-2008

(Federal) Human Resource Assistant

Provided quality customer service by assisting with front desk, mail, and assisted other

employees with projects as needed.

Responsible for organizing and conducting all briefings and presentations.

Increased efficiency by identifying deficiencies to management.

Drafted letters to customers and conducted research assignments.

Managed phone, fax, and email inquiries and requests and corresponded accordingly.

Conducted inventory checks on supplies and equipment as required.

Set-up meeting and interview schedules as part of recruitment process.

Managed, organized and updated files and records pertaining to HR office.

Jacqueline K. Steele pg. 1

Northern Federal Credit Unit 2006-2008

(Bank Teller)

Handled various accounting transactions and reconciliation tasks

Ensured accuracy and attention to detain on preparation of reports.

Maintained and balanced cash drawer daily.

Skilled 10 key operator; processed monetary transactions.

Accepted and processed customer deposits and loan payments.

Education

Phyllis Wheatley High School, Houston TX, Graduated 1990

Computer Skills

Microsoft Office

Outlook

Microsoft Word

Power Point

MS Excel

MS Publisher

Special Recognition/Awards

Coin presented by MG Wong for passing CAV Inspection (5/2012)

40 hours Time Off Award (2/2012)

Civilian Certificate of Achievement (12/2011)

Jacqueline K. Steele pg. 2

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