Customer Service Administrative Assistant

Michael Scott Rocco

**** ******* ******, ***. #*

San Diego, CA 92116

619-***-**** Cell

********@*******.***

Objective: To join an organization where my experience and commitment

would benefit us both in the future. My strong planning,

organizational, and communication skills will translate into

smooth operations.

Experience: Heritage Security Services/Universal Protection Services

Guard/Dispatch Supervisor/County Roving Supervisor

. Monitor guards. San Diego,

California

. Schedule guards. 08/09 to 06/13

. Prepare reports.

. Provide customer support.

. Monitor CCTV.

. Patrol properties for vandalism, transients, and any safety

concerns.

. Control access to property.

. Training of new guards on site procedures.

. Respond to alarms.

Hunter Douglas Fabrication (Pridestaff) San Diego,

California

Production Control Scheduler 1 04/08 to 08/08

. Print and batch production orders.

. Review orders and process orders.

. Coordinate order cancellations and changes.

. Facilitate order queries.

. Answer order status questions via email and phone.

. Schedule orders.

. Customer service support.

Anything Imprinted San Diego,

California

Data Entry Clerk/Receptionist 09/06 to 06/07

. Data Entry.

. Customer service representative.

. Account's Payable.

. Account's Receivable.

. Order and maintain office supplies.

. In charge of all shipping and receiving.

. Process outgoing/incoming mail.

. Input customer information in to database.

. Typed memo's, schedules, and correspondence.

Self-Employed San Diego, California

04/04 to 09/06

Ocean Systems Engineering Corporation San Diego,

California

Administrative Assistant/Junior Program 05/02 to 04/04

Support Specialist

. Screened and routed telephone calls.

. Prepared and managed conference room scheduling.

. Insure all visitors are properly badged.

. Sort & distribute incoming mail.

. Prepare and track expense reports.

. Collect, review and input timecards for over 120 people

utilizing electronic timecard format.

. Manage inventory.

. Order office supplies.

. Perform various administrative functions for project

managers.

. Travel coordinator for senior management.

. Process travel claims for payment.

Hanson Aggregates Construction Division San Diego,

California

Heavy Equipment Dispatcher 08/95 to 04/02

. Dispatched two drivers utilizing over 100 pieces of

construction equipment, always delivered on time.

. Maintained equipment database of over 2,000 pieces of

equipment.

. Compiled reports as needed (end-of-month inventory, tire

survey, and history of monthly costs for individual pieces of

equipment).

. Ordered and maintained all permits; assisted in DMV

registration renewal, smog checks, and back-up parts runner;

created bill of sales for sold equipment; typed invoices.

. Maintained employee time cards; ordered office supplies.

. Miscellaneous internet research.

. Forklift operator.

Other: Skilled with computer systems and software over 28 years

experience. Great customer service skills. Also over 7 years

experience as rock and sand dispatcher.

Windows, Windows XP, Word Perfect, MS Word, MS Excel, Microsoft

Outlook, Powerpoint, Microsoft Access, SAP, Profit Maker 8.1,

Vehicle Tracker, Email, Internet. Type 75 wpm accurately.

Education: Lewistown Area High School Lewistown,

Pennsylvania

Diploma 1986

United States Navy Secretary School Meridian,

Mississippi

1986

References: Available upon request.

Contact this candidate