Customer Service Manager
Resume:
Macey Vasquez
Katy, Texas 77493
*************@*****.***
Objective-
Seeking a challenging & responsible position that will allow me to utilize & expand my skills
while offering opportunities for professional growth.
Work History-
MMC, Inc. December 2012- May 2013
Administrative Assistant/ Association Assistant- Answer multi phone line system, Data entry,
Process all incoming and outgoing mail,daily filing, Assist two Property Manage rs organize over
20 communities; prioritize calls for board members, construction services, property managers,
and homeowners, Manage service calls to exceed customer expectations, homeowner
violations, deed restrictions, board meetings, architectural guidelines, inspections, process
association fees and payments. Inspect properties with developers and landscapers. Modify
documents such as board packets, and notices for upcoming board meetings, producing
statement of accounts, applications for modifications, attend board meetings, various
administrative and bookkeeping activities
Sahay Management Inc. January 2012- November 2012
Property Manager- Data Entry, Marketing and sales to generate new leases and resident
retention such as Newsletters, Flyers, Postcards, Graphics, Craigslist, Run background checks,
Move-Ins & Move outs, Preparing leases, extensions', and documents, customer service
resolution, answering phones, pre- leasing of currently and upcoming vacant units, inspection of
all units, rent roll, collection and posting of rent, daily deposits, filing evictions, showing
properties, follow-up on delinquent accounts, scheduling all maintenance requests, filing daily
invoices and correspondence
Tarantino Properties, Inc. March 2009- January 2012
Property Manager- Data Entry, Marketing and sales to generate new leases and resident
retention such as Newsletters, Flyers, Postcards, Graphics, Craigslist, Run background checks,
Move-Ins & Move outs, Preparing leases, extensions', and documents, customer service
resolution, answering phones, pre- leasing of currently and upcoming vacant units, inspection of
all units, rent roll, collection and posting of rent, daily deposits, filing evictions, showing
properties, follow-up on delinquent accounts, scheduling all maintenance requests, filing daily
invoices and correspondence
Westbrook/Cookson MHP July 2007- January-2009
Property Manager- manage over 300 units, customer service resolution, data entry, answering
phones, pre- leasing of currently and upcoming vacant units, inspection of all units, rent roll,
collection and posting of rent, daily deposits, filing evictions, showing properties, manage
property finances, follow-up on delinquent accounts, scheduling all maintenance requests, filing
daily invoices and correspondence, marketing and sales to generate new leases and resident
retention
Alumitec Enterprises LLC December 2006- July 2007
Customer Service Representative-
Answer multi-line phone system, data entry, customer service resolution, distribute all incoming
and outgoing mail, maintain office supply stock, schedule travel for employee personnel, and
modify office documents such as invoices, reports, and memos. Coordinate meetings and
conferences; assist with product and service inquiries, audited employee time cards for weekly
payroll
Intermedix Inc, July 2004- March-2006
Intermediate Account Specialist / Patient Accounts Manager-
Customer service resolution, high volume data entry of paper runs, medical coding and
assignment for over 50 EMS and Fire Departments, insurance claim form filing and processing,
follow-up work for collections and claim status, intake and corrections of patient demographics,
investigative researching of delinquent accounts, various administrative and bookkeeping
activities
Skills-
-General knowledge of MS Word, Outlook, Excel, QuickBooks, Onesite,
-Proficient in general office machinery (copier, scanner, fax, binding)
Contact this candidate