Manager Human Resources

Zenaida Binayug-Cleveland

***** ***** ***., *** **** 55309 MN, USA

*******@*****.*** **.*********@*****.***

Mobile Phone: 763-***-**** Home Phone: 763-***-****

SENIOR HUMAN RESOURCES MANAGEMENT PROFESSIONAL

Dynamic and proven senior human resources management professional with extensive experience

positively impacting organizational performance. A trusted advisor and confidant to management in an

environment where the ability to influence and build relationships is critical. A strategic business partner

with strong collaboration skills. Excellent conflict resolution, decision making and change management

skills. Above average ability to build strong working relations with all levels in the organization.

Experienced in multi-cultural work settings/environment.

CORE SKILLS

HR Strategies Business Strategies

Management Coaching Organizational Effectiveness & Development

Key Talent Management Workforce/HR Planning

Strategic Planning and Budgeting Performance Management & Improvement Systems

Policy Development and Deployment Employee Safety, Welfare, Wellness & Health

Employee Training & Development Employee & Labor Relations

Conflict Resolution Legal/HR Regulatory Compliance

Change Management Manufacturing Processes

ISO & Quality Mgmt. Systems Compensation & Benefits Administration

PROFESSIONAL EXPERIENCE

Human Resources Director March 2009 – April 2013

Quantum Hotels & Resorts, Inc. Makati, Philippines

Participated in the development of the corporate strategic plan and the annual business plan. Provided

leadership in translating corporate strategies and business objectives into functional plans and goals for

the Company and the entire HR team. Provided corporate and functional leadership in designing,

developing, and implementing human resources strategies, programs, tools, resources, and policies that

optimize revenue and profitability and support the achievement of the company’s long term profitable

growth goals by aligning the people resources with the vision, mission, values and business objectives of

the organization.

Partnered with hotel business/functional leaders to grow technical and leadership capabilities throughout

the organization. Served as strategic and proactive business partner and advisor to management and

business managers on all human resource issues.

HR & Administration Manager March 2007 – Feb. 2009

pITstop Precision IT Services On Time, Inc. Makati, Philippines

Was directly responsible for the HR and Administration staff of the Company, performing all HR

activities, including succession planning, culture & engagement, compensation management, payroll,

benefits, staffing, and learning and development and office administration, security and maintenance.

Provided organization consulting on key people strategies in support of the business segment objectives.

Initiated appropriate key talent development, sourcing and deployment strategies. Provided coaching to

business unit heads and leaders and facilitated the identification of appropriate Leadership Development

programs to identified candidates. Ensured that all human resource practices are in compliance

with regulatory, legal and contract requirements, company standards and values. Instituted HR

and Admin. programs, policies and procedures.

HR Manager October 2005 – January 2007

Derm Pharma, Inc. Makati City, Philippines

Provided full spectrum of HR support to the Company and to its affiliate companies. Developed,

implemented and led effective and efficient staffing processes and support to ensure that ongoing,

periodic and seasonal needs of the Company were met. Created a work environment that improved

employee relations and reduced legal exposure while achieving quality standards and business results.

Collaborated with management and business units heads to review and implement all aspects of HR

programs and procedures including recruitment, training, discipline, employee relations, and even

retention. Developed and instituted innovative staffing strategies that reduced turnaround time by 20%.

Trained internal candidates to fill hard-to-find positions.

HR Manager cum Deputy OIC/Asst. GM August 2002 – October 2005

Sofitel Grand Boulevard Hotel Manila, Philippines

Provided leadership and strategic direction to the management and administration of all facets of human

resources function. Designed, planned, and implemented all aspects of Human Resource development

for the hotel. Responsibilities included succession planning, development of management, interpretation

of company policies, processes and procedures, strategic recruiting plan creation and implementation,

recruiting, screening, hiring, orientation, employee relations, performance management, reward and

recognition, retention strategy, benefits administration, and to serve as initial point of contact for all HR

issues. Assisted GM in managing employee performance to improve retention, reduce attrition, improve

employee morale.

Handled labour relations and effectively dealt with the union officers resulting to peaceful, productive

and harmonious working relationship. Stabilized industrial peace and employer-employee relations in the

workplace through proactive approaches in resolving conflicts, employee concerns and grievances. Was

well recognized by the union leaders and a very effective facilitator in grievance meetings. Developed

and implemented programs for retrenchment and reduced work week.

HR & Administration Manager April 1999 – May 2002

Automotive Interiors Corporation (Toyo Seat Phils. Corp) Laguna, Philippines

Primary responsible in planning and administering strategies and programs in support of the overall

business objectives. Led the development, execution, coordination and communication of human

resource initiatives in all areas of human resources. Supported plant/operations management in

establishing and leading business unit and HR unit strategies to ensure achievement of business

objectives. Ensured successful deployment of HR and Admin. strategies and tactics. Served as the main

point of contact/consultant for managers on employee relations, performance management, employee

motivation and discipline, training and HR compliance issues. Assisted, advised and influenced

managers, and supervisors with day-to-day HR related issues. Provide proactive, innovative, and

customer focused HR solutions that are based on knowledge of the business, employees, and established

objectives.

HRM Manager January 1996 – March 1999

Jaka Investments Corporation Makati City, Philippines

Was initially hired as Recruitment Manager for the conglomerate and was promoted to HRM Manager

Manager after a year providing HR services and support to its affiliates companies. Advised business

leaders on fair practices and employee performance and discipline issues to reduce corporate liability.

Helped company achieve competitive advantage by retaining top talents. Professionalized the recruitment

process which resulted to a speedy and effective manpower sourcing specifically for its property

development and construction company. Made revisions to the existing recruitment and hiring procedures

resulting in a more systematic and simplified process. Introduced the use of psychological exams as a

recruitment tool. Was overall in-charge of the recruitment, selection and hiring functions for the Group's

food manufacturing, consumer products distribution, manpower and security, investments and property

management and development companies. Successfully coordinated and facilitated a high level HR

conference for the Group's HR officers and managers from all its offices within the country.

Implemented Management by Objective as a performance management tool and then later on adapted

Balanced Scorecard

Personnel/HR Manager December 1994 – January 1996

Amanpulo Palawan Island, Philippines

Managed and led the human resources department which involved recruitment, records management,

employee and labor relations, training, compensation and benefits administration, manpower planning

and human resources information system and employee services like the cafeteria, accommodation and

health services.

Accomplishments: Improved turnover rate by introducing various employee retention programs.

Institutionalized monthly employee events that serve to foster strong team spirit and overall good will.

Improved employee services (cafeteria, accommodation and health facilities) in the resort which resulted

in improved employee satisfaction.

Other previous positions held:

1. Personnel Manager for The Mario’s Group of Restaurants

2. Admin. & Personnel Officer for Topros, Inc.

3. HRD Supervisor for MOF, Incorporated

4. Admin. Asst./Dept. Head for Ephpheta, Inc.

EDUCATION:

Advanced Studies : Short Course on Business Studies/Administration/Management

Through : Jaka Advanced Management Program, Philippines

College Course : Bachelor of Science in Psychology

Institute/University : St. Paul University, Philippines

Award : 93/100 Cum Laude

Graduation Date : 1986

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