Customer Service Assistant

Eliana Velasquez Garcia

Cell: 619-***-****

Email: ************@****.***

OBJECTIVE

Seeking an administrative / customer service position where my experience

and skill set can be utilized with an opportunity for further training and

advancement.

PROFESSIONAL SKILLS

. Excellent communication skills with superiors, colleagues and

students.

. Excellent customer service skills.

. Can work well alone or in a team environment.

. Excellent knowledge of Microsoft Word, Excel & PowerPoint.

. Thorough knowledge of QuickBooks, payroll and general accounting.

. Bilingual in English and Spanish.

WORK EXPERIENCE

Diversified Education San Diego, CA

02/2009 - 02/2012

Financial Aid Assistant

. Created spreadsheets and did weekly updates on students' grades and

attendance.

. Assisted students with Federal and State loan applications.

. Assisted Financial Aid Director in specific tasks for mandatory

California State audit.

. Maintained filing system for Financial Aid Department.

. Serve as receptionist when necessary and answers incoming calls on

multiple lines.

. Assist new clients to their designated appointments.

. Maintain cleanliness of lobby and reception area.

Scarob, Inc San Diego, CA

05/2013-06/2013

Crew Member

. Politely greet all customers who enter the store.

. Receive orders from customers both at the counter and at the drive

through.

. Upsell any current promotions

. Make sure the dining and counter areas are always neat and clean.

. Help with putting food in bags or on trays and get the orders out to

customers in the dining area or at the drive through.

. Fill French fry boxes with freshly cooked French fries, for customers

to enjoy.

. Keep the counter area freshly stocked with cups, napkins, lids,

ketchup packets and other sauces.

. Keep the floors clean in the counter area.

. Keep track of your orders and get them out on time.

. Make sure to count all transactions correctly so that the amount of

money in the cash register matches the amount of money in the

computer's log file at the end of your shift.

EDUCATION

Associated Technical College San Diego, CA

05/2008 - 01/2009

Diploma in Micro Computers

References Available Upon Request

Contact this candidate