Customer Service Sales
Resume:
Erin Maynard
**** **** ***** ********* ***** City, OH 43123 614-***-**** ***********@*****.***
Career Profile
Motivated, personable business professional with a college degree and successful record of continuous growth and personal development. Talent
for quickly mastering technology and new tasks. Diplomatic and tactful with professionals and non professionals at all levels. Accustomed to
handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports and every day tasks and responsibilities.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend
cultural differences. Thrive in deadline driven environments. Excellent team building skills.
Education
Franklin University – Columbus, oh
Bachelors Degree of Science and Business, 2006
Minors in Marketing and Human Resources Management
Bishop Ready High School – Columbus, oh
High School Diploma, 1999
Skills Summary
Project Coordination Computer Savvy Organized
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Report Preparation Customer Service Prompt
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Written Correspondence Scheduling Microsoft Excel
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General Office Skills Marketing & Sales Microsoft Word
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Lotus Notes Mitel Microsoft Access
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Microsoft Outlook Communications Filemaker Pro
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Math and Verbal Skills
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Professional Experience
COORDINATOR/ORGANIZER/OPERATIONS
Expedite and verify delivery of products including frequent communication with vendors, tracking and minimizing delays for urgent
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shipments; troubleshoot potential and actual delivery delays including production and/or shipment related concerns.
Coordinate activities of freight logistics providers by monitoring shipment progress, identifying/assigning product pick up locations.
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Communicate to internal staff regarding shipments and pick up logistics; process freight invoices and assign cost centers appropriately
as well as communicating same to cost center staff.
Coordinate product assembly with distribution team.
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Generate and obtain approval for purchase orders.
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Match invoices with P.O’s and receiving documentation. Audit invoices, research discrepancies and obtain corrected invoices. Code for
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payment.
Organize and maintain purchasing log and records.
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Ensure detailed documentation is developed and maintained to facilitate a proper audit trail of decisions made and methods used in
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procurement process.
Proof School promotional materials for accuracy in products descriptions.
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Work closely with Operations to ensure the timely communication of any purchasing or receiving issues that might affect fulfillment.
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Update inventory usage spreadsheets and note projection discrepancies. Use this information to alert Managers of potential issues.
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Assign Item numbers.
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Create and maintain final product cost reports and out the door costs for analysis and accounting.
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Maintain sample inventory in storage room.
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Attend and participate in weekly Marketing Meetings.
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Supervise annual physical inventory t distribution center.
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Reporting/Production/Problem Solving
Prepare complex reports for fiscal year and month to date sales.
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Utilize professional correspondence to customers and other internal contacts.
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Design and deliver series of work processes to provide simplified work flow.
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Erin Maynard
3200 Pine Manor Boulevard Grove City, OH 43123 614-***-**** ***********@*****.***
Track and utilize time management techniques to better evaluate performance daily.
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Communicate with international distributors consistently to ensure monthly orders and additional demands are met.
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Rapidly learn and master varied computer programs.
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Created International Contract work process.
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Designed a summary to implement the Contract Process.
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Updated and organized Opportunities in Sales Force to track Royalties and Advances for different contracts.
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Created spreadsheet to track all contracts that have been initiated, executed and signed.
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Organized contracts by dates, product info (Licensed, Distribution) as well as the type of product (Hidden Pictures, BMP Book or
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Magazine), contract length, territory, language, advance and payment due dates, royalty percent’s and sales report history.
Organized Box Files for all contracts in International, renaming them with appropriate format and putting them in corresponding folders
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labeled by date and sales force account name.
Organized ongoing International Team Trip Reports in Box.net and Sales Force.
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Created spreadsheets to track Fiscal Year Sales for Licensing and Distribution partners in International Business.
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Work directly with consumers to provide impeccable customer service:
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Maintain high standards in work ethic to provide consistency.
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Developed and implemented strategic plans for business flow:
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Created and maintained numerous work processes.
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Successfully trained new employees to ensure rapid growth.
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Support ongoing sales and support needs for Boyds Mills Press as needed.
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Customer Service/Sales
Work directly with consumers to provide impeccable customer service:
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Maintain high standards in work ethic to provide consistency.
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Develop and implement strategic plans for business flow:
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Create and maintain numerous work processes.
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Successfully train new employees to for rapid growth.
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Employment History
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Highlights for children – Columbus, OH
• Sr. Coordinator Product Procuremnt – Feb 2013 Present
• Service & Sales Liaison – International 2012 Present
• Service & Sales Liaison – Trade Books Boyds Mills Press 2011 2012
• Customer Service Sr Rep 2011
• Customer Service Rep 2008 – 2011
Frisch’s Restaurant– Hilliard, OH
• Manager, 2004 to 2007
LoneStar Restaurant– Columbus, OH
• Manager, 2002 to 2004
Awards
12+ sales awards within one year
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Extraordinary Customer Service Award 2011
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Innovation Award 2011
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