Administrative Assistant Customer Service

EMANUEL THOMAS

*** *. **********, *******, ** ***44 Cell: 773-***-**** - *********@*****.***

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ROFESSIONAL

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UMMARY Administrative Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Highly organized and detail oriented with more than 6 years experience supplying thorough, organized administrative support

SKILLS

Professional phone etiquette Excellent communication skills Accurate and detailed Works well under pressure Administrative support specialist

WORK HISTORY

Articulate and well-spoken Customer service-oriented Excellent planner and coordinator Report analysis Multi-line phone proficiency

04/2012 to Current Administrative Assistant

Westlake Hospital – Melrose Park, IL

Answered and managed incoming and outgoing calls while recording accurate messages. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Entered numerical data into databases in a timely and accurate manner. Coordinated board and committee meetings, including schedules and information preparation and distribution. Obtained signatures for financial documents and internal and external invoices. Compiled company information and related material and distributed it to candidates. 09/2010 to 02/2011 Shipping & Receiving Clerk

Terrace Paper Company – Cicero, IL

Managed shipment schedules to maximize productivity and cut costs. Communicated with dispatchers, warehouses and customers regarding outgoing orders. Prioritized order security, accuracy and on-time pickup and delivery. Prepared documents for shipment claims submissions. Updated the database with changes in carrier status. E-mailed suppliers, carriers and customers with shipping updates. Wrote reports and gave oral presentations to keep employees up-to-date on company goals and achievements. Took corrective action in the case of accidents and delays to minimize extra expenses. Minimized damage and repair costs through careful management and preventative maintenance. Gathered, logged and monitored all shipping data.

Translated business needs and priorities into actionable logistics strategies.

05/2008 to 08/2009

Administrative Assistant Kodak – Downers Grove, IL

Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Reviewed files, records and other documents to obtain information and respond to requests. Managed annual external audit. Planned and executed events and marketing programs, producing five times target number of qualified leads. Added new material to file records and created new records. Reviewed and updated client correspondence files and scheduling database. Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Communicated with domestic and overseas offices to arrange B2B shipments. Assisted with receptionist duties, file organization and research and development.

EDUCATION 2004 High School Diploma: Business

Von Steuben High School - Chicago, IL 2008 Associate of Applied Science: Business Administration

Wilbur Wright College - Chicago, IL

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CCOMPLISHMENTS

Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency. Oversaw implementation of new phone system which resulted in more cost-effective service.

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