Customer Service Manager

APRIL WHITTED

**** ********* ****

502-***-****

LOUISVILLE, KY 40241

*********@*********.***

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Senior Level Operations Manager

Participative Management Professional; results oriented, entrepreneurial

and practical. Progressive leadership experiences have created a passion

for surpassing financial and service objectives via a combination of world-

class service, delivery and lean operating methods. BS in Business

Management, core professional competencies include:

Multi-Unit Operations Management Inventory Control and

Reconciliation

Vendor Sourcing, Negotiation Management Procurement of Materials

Cost and Gross Profit Analysis Analytical Problem

Solving

Logistics Management Team Building/Sales Staff

Liaison

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Professional Experience

Grinstead Group, Inc. (Wholesaler- Automotive Coatings) Louisville,

Kentucky

Vice President of Operations 6/2006 -

Present

. Procure and track materials by establishing optimum inventory

levels and re-order points for sales of $22 Million

. Direct and track material deficiencies and backorders

. Manage Receiving department

. Foster and maintain strong relationships with key Suppliers to

create innovative and collaborative partnerships.

. Strategic Pricing Management for products and end users

. Project Leader for computer software changeover

. Extensive Crystal Report writing for internal and Customer use

. Continue to increase inventory accuracy levels through managing

and auditing cycle counts and physical inventories

. Rationalized SKUs and recalibrated supply chain to achieve a net

35% reduction in inventory while improving fill rate

. Management of logistics within 10 warehouse locations

. Development and daily management of all Corporate Office team

members (Financial, Operational, Customer Service, Sales

Support)

Customer Service/Marketing Manager 6/2004 - 6/2006

. Implemented and manage centralized Customer Service Center.

. Provided problem solving resources

. Customer relations and satisfaction

. Process Improvement, Decision Making, Staffing, Planning, Budgeting

. Trade Show Management

. Corporate event planning

. Manage key programs to support product launches

. Wrote and distributed quarterly company newsletter

. Development and implementation of highly effective sales and

marketing tools

Human Resources Manager 2/1997 - 6/2004

. Payroll processing and management

. Hiring, firing and disciplining of hourly and salary positions

. Structured New Hire Orientation program

. Wrote job descriptions for all positions across company

. Wrote and implemented Employee Manual

RMD, Corporation (Restaurant Management Development) Louisville, Kentucky

Director of Human Resources 7/92 - 1/97

. HR Generalist position across 5 states and 35 Restaurants

. New Store Setup, Employee Manual and Employee Orientation

. Implemented and Led motivational and training procedures for all

managers

through "leader sets the pace" approach

. Human Resource Generalist Responsibilities: Labor Law,

Employment Law, Unemployment Benefits, Workers Compensation,

Health, Dental and Compensation Benefits, Maintenance of all

Personnel Files

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Education and Skills

University of Louisville Louisville,

Kentucky

Bachelor of Science in Business Administration 5/1991

Sikkens Product Training, Solid understanding of warehouse distribution,

Strong foundation in multi-unit operations, Lean Management Techniques,

Extensive knowledge of Crystal Reports, Microsoft Applications, and Prophet

21 Distribution Software.

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References Available Upon Request

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