Customer Service Sales
Resume:
Andrew T. Goldstein
Buffalo, New York 14201
***************@*******.*** 716-***-****
Job Objective
Professionally represent corporation in the solid waste and recycling sector, to expand their
existing customer sales and create a loyal customer base
Education
Excelsior College, New York State, Bachelor of Science degree, Communication
State University of New York at Albany
Kenmore West High School
Summary of Qualifications
Demonstrated abilities making engaging presentations to business managers, professional
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leaders, community organizations, and elected officials
Expert knowledge and implementation of mass marketing techniques including writing of
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effective press releases, development of marketing campaigns, and maintaining
professional relationships with media outlets.
Creative design capabilities for all channels of communication
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Superior computer skills, with a thorough knowledge of Adobe InDesign, Photoshop,
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FilemakerPro, Microsoft Publisher, and Microsoft Office including Word, Excel, Access,
and PowerPoint
Proven record of new sales and maintaining excellent customer service, working with
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deadlines, and communicating with customers in a friendly and enthusiastic manner
Experience
Cascades Recovery US, Inc. Buffalo and Rochester, New York
May 2010 – February 2013 Customer Service/Environmental Educator Specialist
Cascades Recovery provides full service commercial recycling services
Proven record of new sales and quality customer service to existing accounts
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Prepared presentation materials and proposals to potential and existing customers
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Acted as the liaison between the company and Monroe County, and between the company
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and community organizations concerning environmental and recycling outreach efforts
Coordinated media events, wrote press events, and designed advertisements for various
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company and county events.
Managed and designed trade show materials and displays; represented the company at
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numerous trade show events
Erie County Department of Environment and Planning, Buffalo, New York
Recycling Coordinator to the City of Buffalo
2003-December 2009
Developed and maintained oversight of City of Buffalo’s Recycling program
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Coordinated and designed extensive marketing campaigns, including design of
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flyers, newsletters, direct mail, billboard campaigns, radio/television spots and
newsletters.
Produced official RFP’s for Yard Waste Composting contracts, Recycling
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Processing and Collection Contracts, E-waste Collection, and various contracts for
advertising and marketing services
Coordinated numerous Special Collection included supervising and recruiting staff
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and volunteers, press releases, vendor contracting, and event logistics
Rich Printing Corporation, Buffalo New York
President/Owner
1986-2003
Oversight of the general operations of an offset printing company, including sales, customer
service, supervision, marketing, financial management, graphic design, and purchasing
Performed hiring, training, staff development, employee evaluations, and promotions
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Created sales presentations for, and conducted daily interface with, small to mid-sized
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businesses in Western New York
Created and maintained business plans, annual budgets, contractual obligations, collective
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bargaining agreements, and audit reports
Community Involvement
2010-present Western New York Environmental Alliance, Waste and Pollution Committee
2012-present Western New York Economic Region Greener Cleaner New York, Waste
Management Working Group
2004 - present Keep Western New York Beautiful, Buffalo, New York Board Member
2009 – present D’Youville Community Advisory Board, Buffalo, New York
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