Security Manager

Gregory J. Pulice C: 1-646-***-****

*.******@*******.*** 310 Greenwich St. #9F, New York, NY

10013

Accomplished leader who successfully improved internal processes, which

support new business development and better member/security services. More

than 25+ years' experience in Security Branch Operations with exposure in

multiple business units, departments and overall security of UN domestic

branches. Effective manager who trains staff to work independently.

Recognized as "go to person" because of broad expertise and willingness to

collaborate and mentor others.

Certificates and Areas of Expertise

8 and 16 hour Homeland Security Certificate New Methods & Procedures

Armed Guard License CPR License Complaint Resolutions

Firearm License Implemented Security Compliance Audits

Operations Procedures/Manual

Anti-Terrorism Generate Monthly Reports Training / Presentations

Certificate

Prevention/Response to Payroll Processing Staff

Suicide Bombing Development/Management

Certificate Recruitment/Staffing/Sch

eduling

ABM Security Services

252 West 29th Street

New York, NY 10001

01/29/2013 to Present

Payroll Administrator/Part time Field Inspector

Maintain payroll information by collecting, calculating and entering data

for all ABM security guards stationed in New York, New Jersey, Boston and

Connecticut. Update payroll records on an as needed basis. Prepare monthly

and quarterly reports for headquarters. Process payroll discrepancies,

vacation requests, and scheduling replacement shifts/tours as needed.

Field Inspector- Conduct inspections of security officers and job site

locations and provide feedback to employees and management. Complete

Incident Reports

Andrews International

35 West 35th Street, New York City

911 Memorial Site and Empire State Building

08/2011 to 01/12/2013

Security Officer

Security Team Member and Fireguard - 911 Memorial Site; Assist with the day-

to- day operations working in Screening and Control Room. Complete daily

incident reports, patrol reports and daily log. Coordinate breaks and meals

for security officers. Respond to emails sent by 911 Memorial

representatives and management. Developed several reports into Excel

statistics and charts to track visitor activity, daily shift log, and

patrol and incident reports. In a short time I automated many processes.

Reports sent to senior management on an as needed basis. Security Officer

at Empire State Building, performed Fireguard duties, performed lobby

patrols and worked as Uniform Room Custodian.

UNITED NATIONS FEDERAL CREDIT UNION ? ? ? 1988 - 2009

Assistant Vice President of Operations and Administration 2003 - 2009

Promoted consistently to positions of greater responsibility, culminating

in management of 4 Manhattan branches with staff of 45. Provided full

operational services for a $13 billion United Nations Credit Union

Operation.

Operations Manager, 2000 - 2003

Branch Operations Supervisor, 2000

Call Center Supervisor, 1998 - 2000

Assistant Operations Officer 1989 - 1993

Security Team Member 1988 - 1989

Administration / Project Management

Continuous Process Improvement: Chose Diebold's LANEX and UNANET systems

for domestic branches, and overseas branches. Implemented new security

workflow process, reduced average wait time from over 24 minutes to less

than 10 minutes with audit-approved surveillance systems in all domestic

and overseas branches.

New Methods & Procedures: Developed and implemented procedures in

compliance with the US Patriot Act (Obstruct Terrorism Act of 2001).

Trained staff to identify individuals and entities.

> Passed all internal and regulatory agency audits on Patriot Act

procedures.

Business Recovery: As Business Recovery Administrator for NY Branch

Operations, worked with department managers to develop and implement a

Disaster Recovery Plan to protect operations and electronic information.

> Procedures are currently in place, including publication of sensitive

and public data for members and staff on internal and external

websites.

Branch Security: Served as designated Security Officer of 4 NY branches,

working with outside vendors to develop and implement branch security

programs. Oversaw installation of security devices, set maintenance

schedules, and performed audits and inspections. Created Disaster Recover

Document and implemented the new procedures in 2006. Senior management

including CEO, Board of Directors, and NYS NCUA government auditors

approved these documents.

Designated Officer to work with senior management in developing and

implementing standard security operations for overseas liaison offices in

Rome, Geneva, Vienna and Nairobi. Responsible for recruitment and

deployment of full security operations at each location. Total duration at

each location varied from 90 to 120 days. Successfully established new

offices at designated overseas locations.

. Key Custodian and vault custodian (4 million dollars) for all 4 UN

domestic branches. Ensured dual control.

Budgets & Forecasts: Oversaw budget cycles, including purchase of software

to streamline processes.

Consistently had most requests approved for implementation.

Loss Prevention- Served as the organization's fraud specialist.

Complaint Resolution: Served as point of escalation for client complaints.

Resolved most issues with one phone call, which included appropriate staff.

> Resolved over 95% of customer complaints.

Team Building / Staff Development

Team Leadership: Selected as Project Team Leader for computer core

conversion project. Successfully initiated and implemented new core

processor in 2008. Awarded the President's Award in 2008.

Training & Presentations: Developed and presented all training and

education. Created manual of procedures, with classroom and Internet

training personnel in the US, Vienna, Geneva, Rome, and Nairobi.

Staff Development: Coached New York Branch Managers and Supervisors.

Developed quantified Individual Development Plans focused on total

performance metrics, including both quality and productivity. Directed

recruitment, hiring, performance evaluations, and terminations for domestic

and overseas branch staff.

Professional Training, Certificates and Licenses

Armed Guard License /Premises Handgun License

Notary Public

1977-1981 La Salle Academy - Awarded High School Diploma

1981-1983 John Jay College- Criminal Justice (GPA 3.59)

2009-2011 ICDC College- Diploma Social Services (GPA 3.68)

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