Customer Service Manager

WILMA PINTO

**** ********* **. #*** *** Altos CA 94024

Email: *****.****@*****.*** Mobile: 408-***-****

SOFTWARE QA SPECIALIST

Test Planning, Test Scripting, Regression testing, Functionality testing, Automation, Database

testing, Installation testing, Quality procedures, Metrics analysis

• 9 years of QA, Test Automation and Team Leading experience in the IT industry and a

key contributor in the testing efforts of application frameworks, Desktop application

and a number of Web-based applications on Java and Remedy.

• Proficient in customer interaction, project management. Go getter.

• Experience in risk mitigation, gap analysis and product requirement documents.

• Extensive experience in SDLC methodologies and implementing the V model,

Waterfall model and Agile (Scrum) methodologies.

• Very strong experience in Tracking the entire test Lifecycle and coordinating with the

Business Analysts, development team, Technical Architects and Managers.

• Very strong experience in requirements analysis, Testing, release management,

estimation and Maintenance of complex projects.

• Expertise in developing and overseeing the development of QA Test Plan, Test Scripts,

Test Conditions, Test execution; ensuring adequate testing of software;

• Highly skilled in using automation testing tools Quick Test professional (QTP) 11, IBM

Rational Robot and other proprietary tools.

• Very Strong in VB scripting, Descriptive programming, Objects, Object repository,

Object spy, Databases, Environment variables, Ordinal identifier, Child objects,

usage of DOM Object, Collection objects.

• Strong in data driven, keyword driven, hybrid framework, dynamic applications.

• Excellent trouble shooting skills. Assisted both development and test team on issues.

• Efficient Defect management using HP Quality center 11, Mercury Test Director.

• Coordinating with demand management and all stakeholders regularly to discuss any

risks, milestones, testing status or any issues related to the release.

• Metrics management. Conducting Root cause analysis in case of discrepancies.

• Self-motivated. Excellent time management skills. Very proactive.

• Possess excellent Communication, Presentation and Customer service skills.

Test Tools QTP 11.0 (VB script frameworks and Descriptive Programming)

IBM Rational Robot, PASTTA (Automation tool), Brief exposure to

Open STA

Database Oracle / SQL, MS SQL Server, Toad

Languages HTML, SQL, C, Python

OS UNIX, Windows 98/NT/2000/XP/Vista/2003/2007,VMS

Version control HP Quality Center 11, CMS

Scrum Tool Themeview, Version One

Quality HP Quality Center 11, Rational Portfolio manager, OPAL standards,

Metrics

Methodology V model, Waterfall Model, Agile (Scrum) methodology

Bug Tracking HP Quality Center 11,Test Director, IBM Clear Quest, Bugzilla

Tools

Documentation Microsoft Office

PROFESSIONAL EXPERIENCE

HP SOFTWARE Nov ’12 – Current

HP Server Automation Currently Working

Role: QTP Automation Engineer

HP Server Automation is a product by HP which provides automation across the major components

(e.g. Servers) in the Data Center – and the client systems used to connect to them.

• Architecting and designing UI automation frameworks using QuickTest Professional (QTP)

11 for the HP Server Automation application.

• Definition, implementation, and execution of the automated functional, regression test strategy

using data driven, hybrid framework on a highly iterative and collaborative project in an Agile

Scrum environment.

• Analyze and rectify issues in the existing automation test suites.

• Plan Automation closely working with the QA team. Business requirements analysis.

• Responsible for Internationalization and Localization Automation using

Quick Test Professional (QTP/UFT) 11.

• Very Strong VB scripting skills, Descriptive programming, Child objects, working with

collection objects, Ordinal identifier, Object spy, recognizing dynamic objects,

databases, environment variables, Recovery scenarios, Automation of Microsoft Outlook,

Word and Excel.

• Experience in Configuring and working on VMs. Worked on both Linux and Windows

Virtual Machines.

• Weekly build install and Automated Regression Testing. Analyze and solve issues during build

install.

• Co-ordinated with offshore team on Test automation strategy and gave demos on descriptive

programming approach to automated testing.

WELLS FARGO Feb ’12 – Oct ‘12

Credit View Currently Working

Role: QTP Automation Engineer

Credit View is an online tool developed to accommodate the complex needs of multiple lines of

business at Wells Fargo. It enables the customers to create, submit and approve Wholesale credit

documents electronically.

• Analyzing business requirements and functional specifications to create and maintain

automated test scripts using Quick Test professional (QTP) 10.0 for Credit View

application.

• Interfacing with business analysts and manual testers with regards to application, logical and

physical automated test script design.

• Designing, implementing, maintaining and executing automated test suites using QTP 10.0

for Build Acceptance, Functional, Regression testing.

• Strong VB scripting skills. Strong in descriptive programming, usage of environment

variables, ordinal identifier, recognizing dynamic objects. Strong experience in data

driven, keyword driven framework and hybrid framework.

• Managing script integrity across multiple testing and production environments.

• Creating, maintaining and optimizing functions.

• Analyzed existing code, fixed issues in it and thus reduced execution time.

• Analyzing existing code in the in-house automation framework to enhance scripts and

develop new scripts.

• Designed a utility using QTP 10.0 to speed up the work of manual Testers and aiding them

during conversion.

IBM Jun ’05 – Mar ‘11

Vodafone Provisioning and Tariff Management Apr ’07 – Mar ‘11

Role: QA Specialist

Testing enhancements made to the Vodafone UK wholesale & retail provisioning platform and

Vodafone Tariffs.

• Primary liaison between the QA Team, Business, Delivery Manager, Program / Product

Manager, Clients, Technical architects, Development Team, DBAs.

• Strong experience in Release management, Risk mitigation, Gap analysis, resource allocation

for projects in releases, estimation of projects for the release,Impact assessment,

requirements analysis, Test planning, designing Test strategy, System integration testing,

regression, UAT testing.

• Quick Test professional (QTP) 10.0 for functionality and regression testing and Python

scripting for backend testing. HP Quality center for test management

• Very Strong in VB scripting and worked on a data driven framework.

• Manual and automation testing, trouble-shooting, Oracle database testing on Open VMS

platform. Strong SQL skills.

• Performed HLR (Home Location Register) testing.

• Installation testing and release support for pre-production and production environment.

• Calculation of metrics, tracking metrics, metrics analysis and RCAs for projects with

discrepancies.

AOTS (AT&T One Ticketing System) Jun ’05 – Mar‘07

The AT&T One Ticketing System (AOTS) is the single ticketing system that supports all Problem

Management functions within AT&T.

• Worked closely with the AT&T client for requirements analysis/discussions on test strategy.

• Test Plan, Test case preparation, execution and bug reporting.

• Sanity, Functional, System Integration, Regression testing.

• Used Rational Robot to automate the regression test cases.

• Worked on UNIX platform. Backend testing using Oracle. Strong SQL skills.

• UAT (User Acceptance Testing) demos to the client and providing UAT support when required.

AZILON SOFTWARE SOLUTIONS PVT LTD Mar ’04 – May ‘05

Razorgator(Tickets to Sports and Concerts) Apr ’04 – May ‘05

Razorgator enables purchase and selling of sports, concert, theater tickets to users and brokers.

• Test case creation, execution and bug reporting.

• Preparation of test suites using Quick Test Professional (QTP) for functionality testing.

CERTIFICATIONS

ISTQB Certified Tester

RECOGNITION

Awarded with IBM Critical resource award and IBM Bravo award.

EDUCATION: Bachelor of Engineering in Electronics & Communication from J.S.S.

Academy of Technical Education, Bangalore, India.

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