Customer Service Data Entry

MICHELLE A. PARDO

***-** **** **** ********, NY *1367

Phone 347-***-**** . E-mail: *********@*****.***

SUMMARY:

Accelerated learner, able to adapt well in high-pressured situations.

Excellent reputation as a competent, knowledgeable and helpful

professional. Detail oriented with emphasis on taking ownership of

assigned tasks and providing excellent client service. Able to perform

productively as a team member or group leader.

EXPERIENCE:

Fingerprint Technician/Enrollment Officer and Private Contractor/Trusted

Agent March 2012-Present

Print Scan LLC, New York, NY

In contract with MorphoTrust USA, TSA and Department of Homeland Security

. Fingerprinting for numerous jobs

. Assisting with local and federal background checks

. Enrolling clients in a sponsored program known as TWIC

. Activation and filing of TWIC cards

. Providing extensive knowledge of program

. Collection and processing of payments

. Complete and accurate data entry

. Provide exceptional customer service

Server/Waitress

Ariana's Caf and Trattoria, Forest Hills, NY April 2010-March 2012

. Developed ability to work in a fast-paced

atmosphere

. Took and fulfilled customer orders

. Trained new employees

. Handled cash register with consistent high level of accuracy

Recreation Leader

Regal Heights Rehabilitation and Health Care Center, Jackson Heights, NY

Oct 2008-Sept 2009

. Planned, implemented, and lead a variety of therapeutic recreation

programming

. Kept accurate attendance records of resident participation

. Created a monthly program activity schedule

. Documented assessments, comprehensive care plans, MDS, and progress

notes

. Reviewed and updated resident files for accuracy and maintained

records/documentation

. Assisted residents in outside trips, special events, clubs, and

light transporting

Internship at the Juvenile Psychiatric Department

Elmhurst Hospital, Jackson Heights, NY October 2007- March 2008

. Assisted director of the department with intakes of juvenile

patients suffering from various mental conditions

. Met with each patient individually for 30-45 minute tutor sessions

in the after-school program weekly

. Designed necessary learning strategies to help each patient improve

in their studies

. Helped with basic administrative duties such as picking up the

telephones, computer work, filing, and assisting visitors

EDUCATION:

John Jay College of Criminal Justice, New York, NY Graduation Date: August

2008

Bachelor Degree in Forensic Psychology, Minor in English.

SKILLS:

. Strong organizational and communication skills; ability to multi-

task.

. Type 40 wpm.

. Microsoft Office (Word, PowerPoint, Excel)

. Fluent in Spanish.

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