Sales Customer Service
Resume:
Dawn Mischler
Rochester, NY *****
************@*****.***
What's this? http://www.linkedin.com/in/dawnmischler
Accomplished human resource professional with strengths in full cycle
recruiting and employee development. My success comes from building
partnerships with hiring managers and taking time to understand their
needs. I utilize numerous tools to recruit candidates including
networking, Boolean searches, social media, virtual/in person career fairs,
referrals and cold calling. Have exceeded goals as a recruiter in the
fields of engineering, pharmaceutical, medical, sales and various technical
support positions. I am a highly motivated and enthusiastic individual
with a strong desire to succeed. I thrive on outperforming my last
success!
Professional Achievements
Virtual Recruitment Supervisor/ Trainer, (RPO) Kelly Services, Rochester,
NY, October 2011- July 2013
. Assisted the Recruiting Manager's in monitoring metrics and day to day
recruiting activity for a team of 6 recruiters; through daily touch
points, weekly /daily reports and 1:1 weekly metrics calls.
. Developing, coaching and leading the virtual recruitment team with
continuous training and growth for future career success.
. Prepare and lead nationwide virtual team training sessions via
LiveMeeting and GoToMeeting.
. Supported the Global Training Department with virtual classroom
training sessions for recruiters and sales professionals nationwide.
. Daily usage in the Learning Management System (LMS) to create courses
and reports on user attendance, scores, and registration.
. Conducted and facilitated weekly team and individual performance
meetings to establish and promote financial growth and career success.
. Ran daily reports and also tracked applicants and the teams metrics in
the following ATS software: BullHorn, Sharepoint and Fieldglass.
. Put together recruiting road maps/action plans to stay active in local
markets nationwide.
. Rapidly build pipelines within the pharmaceutical and medical industry
nationwide for research, training, engineering, quality control and
executive level positions.
.
Recruiting Director, Financial Architects/Mass Mutual, Rochester, NY, May
2011 - October 2011
. Assisted in the development of new Sales Executives through community
involvement and training metrics.
. Branding and promoting Financial Architects in the local community as
the "Employer of Choice".
. Established goals, set objectives and evaluate progress within the
training department for the attainment of the strategic goals of the
corporation.
. Actively sourced Sales Executives through various recruiting
activities ex: local networking events, college career fairs,
LinkedIn, and professional associations.
Virtual Corporate Recruiter, Sutherland Global Services, Rochester, NY,
November 2008 - May 2011
. Full cycle recruiting in a fast paced, high volume virtual
environment.
. Sourced and recruit for B2B Sales, Management, Virtual Level 1 & Level
2 Technical Support positions nationwide.
. Designed, implement and executed sourcing strategies for the
recruiting team to identify and attract both active and passive job
seekers nationwide.
. Act as mentor and coach, direct the activities of other trainers, and
serve as lead on complex projects.
. Conducted new hire orientations.
. Lead recruiter's in marketing, branding & promoting Sutherland
Global' s Work @ Home opportunities in Canada for the first time.
. Stayed informed of trends and innovative recruiting techniques in
order to be competitive in each market place.
. Actively built a candidate pipeline through various online recruiting
tools including: networking, virtual/ in-person career fairs, job
boards, LinkedIn and professional associations.
. Maintained a pipeline of nationwide internal and external talent for
future openings and anticipated attrition.
. Created behavioral interviewing and prescreening questions.
. Tracked candidates in ICMS, PeopleAnswers, PeopleSoft and SharePoint
in order to maintain an accurate and up to date candidate/applicant
database.
. Achieve and exceed monthly recruiting goals.
. Maintained sound relationships with managers to understand
requirements and define position descriptions to quickly provide
qualified candidates to better serve our clients.
District Direct Hire Recruiter, Kelly Services Inc., Rochester,
NY, February 2005 - Jan 2008
. One of two individuals who promoted and managed the start up and
success of Kelly Direct in the Rochester District.
. Consistently #1 revenue generator (professional places) for the branch
month after month in engineering, B2Bsales, medical and financial.
. Placed on average 3-4 professional placements a month.
. Facilitated classroom training for the Upstate Rochester District, on
current recruiting/sales techniques for the market place.
. Developed training material for the district on creative recruiting
and sales techniques to increase branch profitability.
. Proactively sourced new candidates through a variety of methods
including: complex internet searches, social and professional
networking groups, blogs, diversity resources, cold calling,
persuasive techniques and the development of existing candidate
relationships.
. Knowledge of state/federal labor laws and guidelines.
. Negotiated bill rates and conversion fees with clients.
. Presented offers and conducted negotiations with selected candidates.
. Attended industry related functions for networking opportunities and
to enhance product knowledge of the staffing agencies.
. Organized in depth candidate screening through interviews, background
and reference checks.
. Demonstrated knowledge of best practices in the employment and
employee relation process leading to positive employee and management
interactions.
. Organized and facilitated community recruitment events.
Sales Representative
. Responsible for business development including territory management,
identifying leads, making presentations and closing sales.
. Developed prospect lists and executed a sales and marketing plan to
generate new and existing business development.
Sales Agent, Enterprise Rent- A-Car, Rochester, NY, June 2004 -
February 2005
. Maintained top five ranking for sales on monthly reports.
. Consistently rewarded by management for being a top performer of the
week.
Team Trainer/ CS Representative, USAirways, Rochester, NY, October
1999 - November 2002
. Trained team members on new company wide policies and procedures.
. Assisted passengers with computerized Sabre reservation and ticket
sales.
Customer Service Agent, Continental Airlines, Rochester, NY, April
1998 - October 1999
. Exhibited efficient time management for customer service, flight
departures and arrivals.
Trainer/Front End Assistant, Tops International Supermarket,
Rochester, NY, 1994 - 1998.
. Conducted hands on training for all new hire cashiers.
. Developed and implemented new training material for continuous growth
within the organization.
. Evaluate effectiveness of training by conducting pre/post-tests,
after-course evaluations and focus groups.
Education
Associate in Applied Science, Business Administration
Concentration in Human Resources
Monroe Community College, Rochester, NY, GPA: 3.8
Professional Awards and
Recognition
Recognized for selling a $500,000 account in December 2006
Kelly Direct Gold Outstanding Performance January 2007
Kelly Direct Gold Outstanding Performance April 2007
Top 10 Direct Hire Recruiter January 2007
Top 10 Direct Hire Recruiter February 2007
Top 10 Direct Hire Recruiter April 2007
Top 10 Direct Hire Recruiter September 2007
Exceeded budgeted direct hire fee's in 2007 by 12%
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