Customer Service Administrative Assistant
Resume:
Sarah B. Williams
Houston, TX 77088
********@*****.***
Objective:
Obtain a challenging leadership position in customer service.
Education:
Grambling State University Associate of Business (2012)
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MarQue Learning Center High School Diploma (2007)
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Work History:
Ecardio Diagnostics/Customer Service Representative/May 2013 July 2013
Job Description:
Call patients as a courtesy, providing them information about their study and ensuring that there
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are no problems.
Data entry into the Paceart System to ensure all patient information is correct and to document any
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interactions that occur with the patient.
Resolve / troubleshoot any issues that the patient may be having with their monitor.
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Effectively communicate with practices, CSS and other company personnel to facilitate attempts to
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communicate with patients and better their experience.
Acquire familiarity with all of company products to better assist patients, practices and fellow
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employees as necessary.
W&W Enterprise/ Administrative Assistant CSR /August 2008 September 2012
Job Description:
Maintained customer files with Inbound/Outbound calling
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Communicated with customers via phone, email or mail to schedule appointments
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Resolve administrative problems by coordinating preparation of reports, analyzing data, and
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identifying solutions
Monitoring customer account details for non payments, delayed payments and other irregularities.
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Maintain inventory by checking stock to determine inventory level; anticipating needed supplies;
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placing and expediting orders for supplies; verifying receipt of supplies.
Computer/Office Skills:
Microsoft Office Suite, Peach Tree, Outlook, Email, Pace Art, Physicians Portal, UPS Tracking, USPS
Tracking, GP, Accurint, Internet, General Office Equipment, Switchboard
~References Given Upon Request~
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