Training Program

Liz Jenkins

** ****** ******

Waltham, MA *****

***********@*****.*** / 617-***-****

SUMMARY

Operations and Administrative Coordinator. Establish and manage office processes and procedures for

continuous improvement; accounting administration (expenses, invoice processing and vendor management);

expert with Microsoft Office programs (Word, Excel, PowerPoint, Access); expert with creating and deploying

technical platforms; highly organized, detailed-oriented, initiative taker; event and conference planning;

learning/training program administration; trainer and facilitator (in-person/virtual); strong communicator.

EXPERIENCE

Program Delivery and Administration, The Fullbridge Program, Cambridge, MA, March – August 2013

The Fullbridge Program is a highly collaborative and rigorous business boot camp that delivers real-world skills

and insights to young and mid-career professionals.

• Develop delivery processes and implement best practices for learning program execution

• Manage, report and communicate with participants via Salesforce

• Monitor program budgets, track program costs

• Go on-site with programs, manage administrative processes

• Lead site selection, facilities contracts, and other logistics related to onsite program delivery

• Hire, train and mentor program support staff

• Analyze program feedback and trends for constant improvement and process refinements

• Serve as key resource for all program coaches including onboarding process

Operations Coordinator, McKinsey & Company, Waltham, MA, 2010 – 2013

Capability for Performance Initiative (launched in 2010, initiative focuses on building the institutional capacity to

drive new levels of performance. Our approach interweaves real work that captures value, experiential and other

learning that builds individual skills, and the institutional systems and processes required to sustain change)

•Hired into this role to build infrastructure and processes, including internal skill building programs, measurement

databases for a newly formed high-profile initiative

•Oversaw program logistics for Partner-level internal skills training program attended by 100+ people;

coordinated all aspects for Consultant-level internal capability building bootcamps

•Served as First Alert (go-to person) for client teams, navigate colleagues to key documents, people and

information needed to successfully achieve engagement objectives

•Manage engagement pipeline, collaborate with leadership to identify relevant metrics and report Firm-wide client

capability building activity

•Co-developed an online platform of client-facing training materials

•Developed and maintain a robust case, proposal, and expertise database

•Maintained internal intranet site which houses the Firm’s best capability building expertise and knowledge

•Managed department annual budget and monthly accounting reports

•Administered and facilitated WebEx training opportunities

•Served on Survey Development Center Council which creates and delivers diagnostic surveys to shape training

programs

Operations Coordinator, McKinsey & Company, Waltham, MA, 2008 - 2009

Social Sector Practice (established in 2007, practice was created to ensure the best capabilities of McKinsey are

available to help the world’s leading institutions address important societal challenges)

•Co-developed a customized client engagement database (with internal IT Applications Development)

•Collected user requirements from stakeholders and collaborated with Information Technology to create

database. Tested the functionality of the database, performed data integrity checks and made refinements with

the IT team

•Developed reports based on customized queries to analyze data, reports to leadership and update Social Sector

qualifications

•Coached stakeholders on how to query the database for accurate reporting and client support

•Managed library of expertise, knowledge, and qualifications

•Advised client teams by identifying best-fit resources and internal experts

•Managed Social Sector knowledge collection on the Firm’s internal portal and maintained Social Sector internal

website

Professional Development Coordinator, McKinsey & Company, Waltham, MA, 2003-2008

Knowledge Network (global network of 1,500+ knowledge professionals support client engagements and

knowledge-building efforts by providing research services ranging from the delivery of basic facts to expert

thought partnership on issues relating to functional, industry and geographic knowledge)

•Developed and managed best practices for training program administration for in-person and virtual programs.

Responsibilities included developing program schedule for 30+ programs annually, venue selections, faculty

assignments, worked with department managers to ensure participant attendance at appropriate tenure, program

material production, analyzed participant and faculty feedback to implement program redesign, managed

attendance and class details via learning management system

•Served as onsite planner for US, Europe and Asia; 10 classes per year, 20+ participants per class, 5-7 faculty,

required deep understanding of the course content to support participants and faculty and manage course

corrections when needed

•Maintained virtual team room with up-to-date program materials, schedule, feedback summaries

•Hired, coached, and mentored two additional regional planners as training program expanded

•Managed budgets across training program portfolio

•Represented the knowledge function during the development of a new learning portal (Plateau), tested technical

functions, performed data integrity, defined and implemented user feedback, trained colleagues

•Led planning process and logistics for 100+ person Managers Conferences in 2005 and 2007

Executive Assistant, McKinsey & Company, Boston and Waltham, MA 1996-1997 and 1998-2002

Supported multiple McKinsey Directors, Partners and Senior Managers; heavy calendaring and travel planning;

correspondence; report production; expense and time reporting; conference and meeting planning; supported

recruiting events; coordinated new hire testing, onboarding program and training schedule

EDUCATION

Lesley University, Cambridge, MA. Masters of Science in Management, 2004

Simmons College, Boston, MA. Bachelor of Science in Communications, 1993

CERTIFICATIONS

International Coach Federation, Associate Certified Coach (ACC), 2011

CAPT, Myers-Briggs Type Indicator (MBTI), 2007

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