Customer Service Sales

Judy Geisthardt

Parker, Co *****

*********@*****.***

303-***-****

Skills

Customer support and research with heavy inbound/outbound calls to comply with company guidelines to

ensure the utmost customer service. Regional trainer for the company’s tracking system. Business Service

Center Customer Service agent for assistance to customers and prepare shipments. Open and close

responsibilities.

Front desk/receptionist/Administrative duties including assisting HR, Controller, Sales and Management

teams. Proficient with basic computers programs: Word, typing, data entry, multi-line incoming phone

experience, math, Internet and social media applications. Proven excellent Customer Service skills with

attention to detail, which granted me promotions.

Promotions

In one year working as a Customer Support level to Sr. Customer Support level for excellent service and

proven skills. Promoted to handle sensitive freight and trainer for regional personnel.

In two years granted a promotion from Receptionist to Business Development Manager. Customer service

skills and follow up calls increased the Customer Survey Index.

Experience

Personal Assistant/Housekeeper Tayside Associates LLC Parker, Co April 2009 – April 2013

• Home management, security and all home interior maintenance.

• Liaison for repairs and landscapers.

• Researching costs of repairs and supply ordering.

• Errands and driver.

• Entertainment assistant and guest services.

Personal Assistant/Housekeeper Wiesner Media/Haselden Construction April 2008 – March 2009

Castle Rock, Co

• House management, liaison for repairs and landscapers.

• Overnight security, when needed.

Front Desk/Receptionist David S. Rolfe LLC Parker, Co October 2007 – April 2008

• Greeting clients, answering phones, entry of calls and messages in system.

• Setting up conference room.

• Supply ordering, filing, postage and mailing.

• Preparing account statements for billing.

• Assisting Legal Secretary

Sales Assistant/Customer Support AutoNation GMC and Subaru Englewood March 2001- Oct 2007

• Receptionist

• Initiation of Sales CRM (Contact Reporting Manager)

• Marketing review, sales calls success rate.

• Sales reporting, warranty/rebate reconciliation, filing, assisted Controller and Title Clerk

• Customer relations/complaints

• Follow up on new car sale customers

• Trainer for new sales employees on Company’s health benefits on website.

Career History

1984-1988 Senior Trace Specialist and Regional Trainer FedEx Corp Memphis, TN

2001-2007 Business Development Manager/Admin Assist AutoNation Englewood, Co

Education

Farmington High School, Farmington, MI Graduate

Oakland Community College, Bloomfield Hills, MI Liberal Arts 2 years

Memphis State University, Memphis, TN 1 year

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