Customer Service Representative

**** ********* ****, ******, *.C. • 803-***-****• ****************@*****.***

Triana M. Anderson

Skills

Customer Service Representative Medical Information Status System(MIS) Office Administration

1/11 to 6/11

Kool Smiles Sumter, S.C.

Patient Coordinator

Provided customer/administrative support to 80+patients, 3 dentists and 10 oral hygienists daily

Collected insurance /demographic information for input into the MIS system for new and established

patients

Provided bi-lingual to patients to help facilitate dental team timeliness of requested procedures

Scheduled initial/follow-up appointments, created, updated and maintained 500+ patient records

1/09 to 8/10

Advance Auto Parts Sumter, S.C.

Sales Associates

Performed customer service, parts counter and cashier services to Sumter’s Shaw AFB/Dalzell area

Processed purchases, exchanges and warranty replacements, managed counter and researched parts;

updated customer information in Advance’s data base system, inventoried and restocked store shelves

Helped customers and installed minor vehicle parts and accessories as needed

[Job responsibility/achievement]

04/06 to 11/08

Kangaroo/Subway, The Pantry Florence, S.C.

Assistant Manager

Supervised 3 personnel, managed operations for two separate retail establishments and customer

service support

Responsible to assist in merchandising, supervision of two store operations, open/closing and inventory

Performed administrative duties to include control of financial transactions, daily reports and bank

deposits

Supervised merchandise displays, lottery sales, maintenance, sanitation and employee training

03/01 to 9/03

First American Cash Advance Sumter, S.C.

Customer Service Representative

Processed more than 200 transactions daily and handled in excess of $7k per shift

Interfaced with customers, accounting section, operations and customer affairs division on daily basis

Completed voluntary 3-week customer service training; provided edge to quality performance during

tenure

Education

January 2005

GED Central Carolina – Dalzell, S.C. [City, ST]

Enrolled – Ashford University, Clinton Iowa

Training: Completed numerous customer service training classes, numerous courses and seminars in

customer service, sales strategies, inventory control, loss prevention, time management, leadership,

performance assessment and food safety.

References

Charles Austin, Farmers Long Distance/FTC 803-***-****

Al, Advance Auto Parts 803-***-****

Mrs. Rev, Norman Williams 803-***-****

Standard/UTI

• Scan bar code for each tube of material.

• Be in line, to watch over my machine.

• Check material for any errors for that particular order.

• Follow all company safety and procedures to perform, safely and clean.

• Used a I.D. to clock-in and out.

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