Administrative Assistant Customer Service
Resume:
Samatha Davis
**** ****** **., *******, ** *****. 972-***-**** ************@*****.***
Professional Summary
Experienced Administrative Assistant who always enjoys challenge seeking
opportunity to learn, contribute and improve clerical skills. Profencity in
MS Outlook, MS Excel, MS Word, ACT!, Oracle, MS Power Point, Visio, Windows
Vista/XP, Taleo, People Soft, QuickBooks.
Skills
> 55 WPM
> New Hire Processing
> I- 9 Verification
> HIPAA Compliance
> Travel Coordinator
> Certified in 10-key
> General Bookkeeping ( A/P & A/R)
> Advanced Clerical Knowledge
> Multi-line phone proficiency
> Filing and data entry
> Excellent communication skills
Professional Experience
May 2012 to Current Kelly Services Staffing
Houston, TX
Administrative Assistant
> St. Luke's Episcopal Hospital System (HR Depart)
> Katy Mills Mall HR Department(HR Department)
> Cohan Corporation
> Greene's Energy Inc. (HR Department)
> Recall Shredding Company
> Rick Goldberg Law Firm
March 2012 to May 2012 Office Team Staffing
Houston, TX
Administrative Assistant
> Precision Drilling Corporation ( Billing / Accounting Depart.)
> Blackwell's Oil & Gas Company ( HR Department)
> Texas Children Pediatrics ( Medical Records Department)
> Charlie's Catering Company ( HR Department)
July 2010 to March 2012 Pro Consulting
Services Houston, TX
Account Representative
> Provided efficient customer service to clients.
> Developed new customer relations through telephone contact and
collection activity.
> Increased customer loyalty through action.
> Successfully resolved numerous of customer issues per week.
> Improved timely paying of bills by developing flexible payment plans
for clients.
> Processed daily invoices and billed renewed invoices to clients.
August 2008 to October 2009 Omnicare of Houston
Pharmacy Stafford, TX
Administrative Assistant
> Planned and Coordinated logistic and materials for board meeting.
> Create detailed expense reports and requests for capital expenditures.
> Order and distributed office supplies while adhering to a fixed office
budget.
> Coordinate domestic and international travel arrangements, including
booking transportation.
> Answer and manage incoming/ outgoing calls while recording accurate
messaging.
May 2006 to August 2008 Developing Minds Learning
Center Houston, TX
Front Desk Receptionist
> Assisted in all areas of administrative work including data entry,
file organization, and development.
> Created company's first employee manual including training and
development, tracking of all off-site cell phones, computers, copy/fax
machines and jobsite plans.
> Promptly responded to general inquiries from staff, and clients via
mail, e-mail and fax.
> Assisted Staff with food selection, inquiries and order customization
requests.
> Handled cash stock and inventory balances.
August 2004 to June 2006 Affiliated Computer
Services Houston, TX
Account Representative
> Daily inbound calls entered orders, faxes, backorders and credit memos
for assigned accounts and clients.
> Calculated sales commission for sales team of 20+ representatives.
> Consistently maintained and exceeded sales goals by 20% daily.
> Identity fraud protection was one of the products that were offer with
the client's memberships.
January 2003 to February 2004 Synergy Healthcare
Houston, TX
Staff Support / Receptionist
> HIPAA and JCAHO reviews, ensuring required brochures and pamphlets
were available to patients in all clinics.
> Attached all required claims documentation including referrals,
treatment plans or other required correspondence to reduce incidence
of denials.
> Printed and reviewed monthly patient aging report and solicited
overdue payments.
> Recorded and filed patient data and medical records.
> Professionally and courteously verified appointment times with
patients.
> Assisted in the maintenance of medical charts and/or electronic
medical record.
Education
August 2002- October -2004 Texas Southern University Business
Administration Houston, TX
Credit Hours: 60
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