Customer Service Medical

Venus N. Alicea

East Stroudsburg, PA *****

(C) (570) 977- 8349 (E) **********@*****.***

Career Overview

Reliable and competent Customer Service professional in

the medical

field, with high energy. I have very strong communication

skills and

experience dealing with difficult situations in a

sensitive manner.

Ability to multi-task and complete time sensitive

projects. I have over

10 years' experience in this field.

Skill Highlights

Meets/Exceeds goals

Attention to detail

Medical Billing

Data Collection

Computer Proficient

Organizational Skills

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs quickly

gaining

trust, approaching complex situations and resolving problems to maximize

efficiency.

Patient Assistance

Assisted patients with applications for Medical Assistance, Medicare

and initial appeals for payments

Patient Billing

Contacted patients regarding unpaid claims for HMO, PPO and private

accounts and performed friendly follow-up to ensure proper payments were

made according to contracts.

Professional Experience

11/2002-9/2011 Pocono Medical Center East Stroudsburg, PA 18302

Patient Financial Services

Provided efficient Customer Service to patients of busy hospital. Served

as a liaison between patient and medical staff. Processed

payments and set up financial arrangements.

9/1998-6/2001 Resorts USA Bushkill, PA

Managed office work flow, accounts and processed payments.

Transfer of

Campground and villa memberships. Prepared business documents

and letters. Serving as a first contact, researched customer complaints and

concerns working closely with department Managers.

Education

2013-current University of Phoenix Associate of Arts In Healthcare

Administration

1988-1992 Adali E. Stevenson High School

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