Manager Customer Service
Resume:
Melanie Saks
603-***-**** *******@*****.***
Objective
To work in an establishment where I can learn more about the radio industry
and gain professional experience for the future, as well as utilize the
skills I have acquired from previous work and volunteer experience.
Education/ Credentials
Spaulding High School, Rochester, NH
Graduated June 2009, Diploma
. Took general college prep. and honors classes
. Earned extra credits by working as an office aid making photocopies,
creating documents and spreadsheets in Microsoft Word and Excel,
answering phone calls and taking messages, handling parental concerns
. Volunteered at a Bible school as a supervisor managing small groups of
children and young adults, coordinated activities and lunch breaks
Southern New Hampshire University, Manchester, NH
Class of 2015
. Full-time student majoring in Communication (online)
. Had my own music show on our school's radio station (WNEC)
. A sister of Kappa Delta Phi National Affiliated Sorority
General Skills
. Highly reliable, self-motivated, and able to multitask
. Works well with others and is very detail-oriented
. Previous retail, supervisory, food service, and customer service
experience
. Other skills include working flexible shifts, handling cash/operating
a cash register, using Microsoft and Adobe computer programs
Professional Experience
Target/Starbucks, Salem, NH May 2011- Current
Guest Service Team Member
. Process returns/exchanges at the service desk, handle guest complaints
promptly, answer phone calls/take messages, assist with training and
supervising team members when needed
. Responsible for counting money from the previous day in the cash
office, depositing money to the bank, sending out checks and coupons
on time each week, ordering bills/coins from the bank when needed
. Cleaning/stocking/zoning, inventory, pushing products to the shelves
. Certified Starbucks barista, preparing food and beverages
Bev's Bear Creek Cafe, Rochester, NH May 2008- November
2011
Assistant Manager
. Train and supervise group of 5-8 team members
. Prepare and serve food and beverages in a timely manner, assist with
ordering products
. Demonstrate excellence in service and hospitality utilizing
communication skills
. Clean and maintain supplies, tools, equipment, and storage areas in
order to ensure compliance with safety regulations
. Open/close caf, cash out after night shifts, make deposits at the
bank, order bills/coins from the bank when needed
Dunkin' Donuts, Lee, NH June 2006 - May 2008
Cashier/Baker
. Worked 1st, 2nd, and 3rd shifts, utilized communication skills to
build friendships with everyday customers, and helped maintain order
within the store
. Worked on teams, handled stress/large crowds
. Handled customer complaints, assisted with cleaning and stocking
supplies and equipment, took inventory of the store
Professional References
. Beverly S.
- Manager/Owner of Bev's Bear Creek Caf located at 135 Milton
Road Rochester, NH
. Irene L.
- Manager of Dunkin' Donuts located at 56 Concord Road Lee, NH
. Norma Emery
- Current co-worker at Target
- (978) 994- 4396
. Brian Warburton
- Previous co-worker at Bev's Bear Creek Caf
. Emily Smith
- Previous co-worker at Bev's Bear Creek Caf
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