Quality Assurance Customer Service

Kathy Ann Gallant

*** **** ** – Apt *D – Mineola, NY 11501

Home 516-***-**** – ***********@***.***

Results-oriented and motivated Hospitality Industry Professional with significant back ground in diverse

areas of business within multi-million-dollar hotels.

A H R C (2006 – 2012)

Nassau is a non-profit organization that specializes in providing care, and services for individuals with

developmental disabilities. I was responsible for the maintenance and upkeep of a group home located in

Wantagh, NY. My duties are to keep the bedrooms and bathrooms clean and sanitized, ensure that all bed linens

are clean and changed on a daily basis, and that all floor surfaces are kept clean and free of debris.

Core Competencies

Room Attendance - Room Inspection - Customer Service – Administration - Cash Management - Relationship

Management - Quality Assurance - Inventory Management - Problem Resolution

Professional Background:

Macy Roosevelt Field, Garden City, NY (2009 2013)

Fitting room checker – Recovery – Take care of Filling Room – Check all the Clothes from Customers –

Recovering deliveries of clothing to designated areas.

Homewood Suites by Hilton (2004 – 2005)

Room Attendant / Room Inspector

Inspected 70+rooms and ensured compliance with quality assurance initiatives. Assisted in housekeeping

activities for up to 24 suites, as well as delegated housekeeping activities to staff. Provided top-notch customer

service, to diverse clientele. Researched and resolved customer inquiries in a timely manner.

• Contributed to efforts to increase customer retention and maintain 100% satisfaction rating within a

highly competitive market by utilizing outstanding communication and interpersonal skills.

• Played an integral role in handling administrative functions within a 147-suite hotel including fielding

high volumes of phone call, filing documents, and executing data entry functions.

NAC Marketing Company (1998 - 2003

Shipping & Receiving Clerk

Reviewed and verified inventory shipments on a daily basis. Shipped over 800 pieces of inventory

discrepancies.

• Utilized exceptional analytical skills to participate in all aspects of inventory management relating to

shipping logistics.

EDUCATION

Certificate, Travel Management – Institute of Commercial Management

Certificate, Baby Nursing & CPR – Priority Staffing, Inc. Training Institute

Diploma, Herbal Medicine – Institute of Natural Healing

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