Customer Service Manager
Resume:
James P. Louderback **** Greenback Lane
#**
****************@*****.*** Orangevale, CA
95662
C: 916-***-****
__Career Secure an upper level procurement/planning/contract
management position with a successful Objective firm that will utilize
and challenge my communication, organizational, and leadership skills.
Education CS University of Sacramento, Contract Management Certification
(In process) - 2013
National Univ., Sacramento. Master's in Education/Teaching Cred
(45 Units) - 2004
University of California, Santa Barbara. Bachelor of Arts,
English - Graduated in 1992
Software Proficient in Oracle (JD Edwards), Vantage, and Visual
ERP/MRP software.
Experience Windows 7, Excel (proficient/advanced), Word, Power Point,
Outlook
PROFESSIONAL EXPERIENCE
Aerotek (Volcano Corp), Rancho Cordova, CA
June 2013 - Present
Buyer/Planner
o Responsible for the procurement of fabricated goods and services for
the manufacturing of disposable medical products.
o Coordinated complex planning and manufacturing processes with multiple
suppliers to meet strict delivery schedules for the assembly of
disposable catheters.
o Managed and reconciled work-orders for outside processing services.
o Ordered MRO materials and services for multiple sites across the
United States.
Siemens Industry, Sacramento, CA
Sept 2011 - Oct 2012
Senior Strategic Procurement Specialist
o Successfully negotiated commercial/contract requirements such as
liquidated damages, indemnification, warranties, aftermarket pricing
with rail suppliers.
o Made selection of appropriate suppliers based on competitive bids;
lowest price, terms & conditions, quality, quantity, reliability and
ability to negotiate and meet delivery schedules.
o Managed complex sourcing and quality issues to meet strict shipment
deadlines.
o Category Sourcing Team Leader (CAT) for Pantograph, Galley, HVAC, and
Sanitary rail systems
o Settled with suppliers regarding damage claims, rejections and losses,
return of materials, over-shipments, cancellations and engineering
changes.
o Reviewed and recommended cost savings opportunities based on supplier
consolidation, material joint buy, and supply chain regional
simplification.
o Prepared RFP/RFQ packages in accordance with guidelines & commodity
goals.
o Purchasing liaison for design-to-cost (DTC) initiative for car shell
cost reduction opportunities and analysis.
L-3 Communications, Narda-Microwave West, Folsom, CA
July 2009 - Aug 2011
Senior Buyer/Planner
o Procured ITAR and ROHS compliant material and services for HI-
REL/Space products complying with FAR requirements.
o Successfully managed and trained suppliers to comply with ITAR
requirements.
o Coordinated release of production kits according to the master
production plan.
o Created and updated Small Business Plans for orders exceeding
$250K. (e-SRS)
o Sourced new suppliers with NADCAP certification for outside
processing and manufacturing capabilities.
o Managed work flow and ordered raw material for internal machine
shop.
o Utilized ERP/MRP system in the procurement of electronic and
machined parts.
o Processed outside services for brazed/plated/chemically treated
product.
o Transportation Liaison (TLL) in training.
o Developed Disadvantaged Business supplier base to meet federal
requirements.
Balanced Body (Volt Temporary Services)
April 2009 - July 2009
Buyer
o Ordered machined parts and hardware for production of Pilate's equipment.
Thermogenesis Corporation, Rancho Cordova, CA
Production Control Analyst
July 2007 - Jan 2009
o Translated the monthly Master Production Schedule into weekly and
daily production plans based on capacity constraints and material
availability.
o Analyzed production jobs for anomalies and discrepancies with normal
work order processes.
o Team facilitator for weekly production and job analysis meetings.
o Provided Customer Service with accurate delivery dates for shipment of
sales orders by coordinating completion dates.
o Managed production jobs for all manufactured and fabricated sub-
assemblies.
o Collaborated with Inventory Control Analyst to create kitting schedules.
o Coordinate the fulfillment of shortages with Purchasing and Inventory
Control.
o Maintained planning parameters for all devices and disposable products.
Planning & Procurement Manager: Devices,
Nov 2004 - Jun 2007
o Selected and managed supplier base for device manufacturing according
to Quality Supplier Controls.
o Supported R&D group in obtaining material/services for new product
lines.
o Procured materials using an ERP system to support established
production plan.
o Identified and achieved quarterly material cost reduction targets
through price negotiation, identification of alternative materials
and/or processes.
o Coordinate material non-conformance resolutions with suppliers by
assisting in the identification of root cause problems.
o Measured performance of key suppliers' on time delivery and quality.
o Monitored inventory levels to ensure consistency with material goals.
L-3 Communications, Narda-Microwave West, Folsom,
Aug 2000 - Aug 2004
Sr. Buyer
o Procured annually $10-15 million of inventory and non-inventory
material.
o Primary buyer for all Government/Military projects.
o Analyzed MRP requirements for the procurement/scheduling of
electronic, fabricated, and machined parts.
o Tracked and evaluated inventory using an ERP inventory management
system.
o Wrote product deviations for material improvements.
o Negotiated cost and lead times for the production of
machined/molded parts.
o Created material cost analysis sheets for budgetary quotes.
o Examined CAD engineering drawings and specifications of machined
material.
o Procured MRO material as required by production and engineering.
o Processed the return and outside processing of chemically treated
product.
Siemens Transportation Systems, Sacramento, CA
Jan 1999 - Jul 2000
Systems Procurement
o Responsible for the procurement of all major traction equipment,
motors/gears, power supplies and wheel sets for eight mass transit
projects world wide.
o Negotiated contracts and commercial requirements with international
suppliers.
o Created and maintained purchase orders in MRP II inventory database.
o Generated and analyzed past due, deferment, and trouble reports.
o Interviewed and selected suppliers for the development of strategic
relationships.
o Supported Projects group in the acquisition and financial analysis of bid
proposals
o Minneapolis Proposal/Purchasing Liaison
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