Sales Customer Service

T R A C Y F OR D

**** *. ********* **. • Springfield, MO 65810

417-***-**** • ********@*****.***

MANAGEMENT QUALIFICATIONS PROFILE

RESPECTED MANAGER with distinguished 15-year career leading highly productive sales, distribution and business

development operations. Valuable executive contributions include operations standardization and employee

retention.

GIFTED SALES STRATEGIST, recognized for driving revenues through innovative and focused business operations

and sales initiatives. Consistently earned top ranks in sales performance in every position held by bringing revenues,

profits and market share to new heights.

EXPERT NEGOTIATOR AND BUSINESSPERSON; able to forge solid relationships with strategic partners and build

consensus across multiple organizational levels. Leverage consultative-sales strengths to identify opportunities,

nurture relationships and close deals.

PASSIONATE LEADER, skilled at building top-performing teams focused on impeccable service delivery and

accountability for goal achievement. Extensive expertise in client needs analysis with a consultative approach to

customer service operations.

PROFESSIONAL EXPERIENCE

Director of Operations General Manager OUTDOOR HOME, INC. 2012-Present

Springfield, MO

Entrusted to oversee 2 retail stores producing $1.5 in revenue, a wholesale distribution dealer network of 162 dealers

generating $3M in revenue and accountable for over $1.5M in inventory purchasing each year. Sharp business

acumen and experienced in managing broad scope of retail operations, from marketing event coordination and

policy/procedure updates to IT issue resolution and client/vendor database management. Effectively recruit, hire

and direct a 25-member associate and management staff; actively collaborated in Human Resource operation

functions such as presenting/negotiating employee benefit packages, evaluating performance and providing

guidance/mentoring.

Cultivated Sales Staff, resulting in a $1M increase in 2012 revenue and on target for another $1M increase for 2013

Awarded "2012 Outstanding Year to Year Growth Sales Increase" for Worldwide Distributor

Selected new product, margins, pricing, and contract negotiations for new lines of distribution

Analyze product revenue and recommended discontinuance as needed

Vice President of Operations BUSINESS PRODUCTIVE, INC - BPI TRUCKING (DIVISION OF JJF CAPITAL) 2009-2011

Cypress, TX

Leveraged extensive knowledge of business logistics and operational management in overseeing the start-up of a

national trucking firm, encompassing business plan development, team member acquisition, national 48 state carrier

authority attainment, insurance negotiation, and legal documentation. Drove the development and implementation

of a variety of operational procedures, including driver DQ file set up, DMV checks, DAC and employment history,

client files, medical files, maintenance files, drug consortium enrollment, and FMCSA standard compliance. Tasked

with handling bill of ladings, freight claims, late payments, detention, and short payments from brokers/shippers.

Established new broker contracts, increasing business from start-up to over $1.5M in gross receipts within the first year

Built the entire Driver Dispatch Department through candidate recruitment, customized training and on-going coaching

T R A C Y F OR D

3232 W. Melbourne St. • Springfield, M O 65810

417-***-**** • ********@*****.***

PROFESSIONAL EXPERIENCE, CONT.

Office Manager THE WAYMIRE GROUP 2008-Present*

Houston, TX

Spearhead the development and implementation of checklists and methodologies to facilitate seamless operation of

warehouse, office and events. Skillfully produced commission reports from seven publishers, totally over $1.5M

annually. Actively supervised 5 Sales Representatives and numerous Office Personnel, while also organizing team

training events. Produced quotes and prepared orders for school districts, including $15M for textbook adoption.

*Contract work as needed.

Implemented sales staff inventory control systems, resulting in a 20% sales increase the first year

Coordinated highly productive school district sales events

Office Manager Bookkeeper Loan Processor JJF CAPITAL 2004-2008

Cypress, TX

Selected to manage company loan operations, from analyzing client credit/financial reports and managing loan files

to handling loan closing/funding and invoicing brokers/shippers for commissions. Applied knowledge of

QuickBooks Pro in processing accounts payable/receivable, payroll, and bookkeeping.

Ensured delivery of quality customer service vital to sustaining and growing overall revenue

New Home Sales Consultant DR HORTON 2001-2004

Houston, TX

Successfully steered residential sales operations to generate high volume growth and revenue; selling houses priced

from $90,000 to $500,000. Cultivated productive relationships with buyers, sellers, agents, and community personnel

to achieve sales objectives and maintain client satisfaction.

Exceeded sales goals for the 2003-2004 fiscal year by 35%

Four time recipient of Multi-Million Performer Award for recognition as a top producer

Managed clients’ needs, maintaining an average customer satisfaction rating of 98%

B2B Sales Account Executive BESTLINE COMMUTATIONS 1998-2000

Austin, TX

Facilitated a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention.

Responsible for scheduling installation and servicing accounts for long distance, Internet and data services.

Exceeded annual sales goals by 25%

Expanded customer base through cold calling and business networking

Maintained client satisfaction throughout negotiations, installation and servicing

TECHNICAL PROFICIENCIES

QuickBooks POS and Enterprise, ACT, PaperPort, Internet Truck Stop, ITS Dispatch, Comdata, Microsoft Office

EDUCATION

Central Missouri State University, Warrensburg, MO, completed 98 credits

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