Customer Service Manager

KORAL VOWELL

-

**** ****** ****** **.

Marietta GA, 30068

478-***-**** ***********@*****.***

QUALIFICATIONS

High closing sales ratio in previous sales positions, and formally recognized by general manager for high

customer service performance at the Westin Bellevue. Administrative expert; Expert computer knowledge and

skills; proficient in MS Office and web browsing systems. Experience includes entering data and managing

accounts, finance, employee training, as well as marketing and working with social media and advertising.

Keyboard 70 wpm.

EDUCATION

COLLEGE

Amberton University

Master’s in Human Resources Training and Development

GPA- 4.0

Georgia Southern University

Bachelor of Science

Hotel and Restaurant Management; Minor: Business Administration;

PROFESSIONAL EXPERIENCE

Allatoona Landing Marina

Assistant to the General Manager and Slip Leasing Agent, HR representative

5/13/13-present

Assist the General Manager as needed. Responsible for new hire on boarding paperwork,

employee files, and benefits. Responsible for all aspects of slip leasing and dockage inspections.

Create camping reservations and check in guests. Prepare exception reports and closing reports.

Jarsllc

Leasing and Administrative Specialist

Full Time (5/1/12 to 5/1/13)

Earned title of Star Leasing Specialist in the company two months in a row this year.

Duties: Increase revenue by organizing and participating in outreach marketing. Step in and take

the role of Assistant Manager when managers are absent. Lead prospects on community tours,

efficiently and accurately prepare all lease paperwork, and maintain all files. Place and maintain

online advertisements; control all social media and marketing.

FOGELMAN MANAGEMENT GROUP

Leasing and Administrative Specialist, Resident Retention

.

Full Time (9/6/11 to 4/18/12)

Worked between two properties and provided assistance where needed. Maintained high closing

sales ratio. Organized, and monitor recreational and social activities. Lead prospects on

community tours, efficiently and accurately prepare all lease paperwork, and maintain all files.

Placed and maintained online advertisements; controlled all social media and marketing.

HOLLAND RESIDENTIAL

Leasing Specialist, Resident Retention

Seattle/Puget sound region

Full Time (1/24/11 to 9/3/11)

Worked between several properties and provided assistance where needed. Maintained high

closing sales ratio. Lead prospects on community tours, efficiently and accurately prepare all

lease paperwork, and maintain all files. Placed and maintained online advertisements; controlled

all social media and marketing. Organized, and monitored recreational and social activities.

Organized and participated in outreach marketing to promote our properties and increase revenue.

STARWOOD. THE WESTIN

Font Desk Agent/Cross trained for Concierge

Bellevue, Washington

Full Time (9/9/10 to 1/23/11)

Operated computer based systems to create reservations and update guest information. Answered

and transferred telephone calls and provided 4 diamond level customer service. Completed

financial and audit reports throughout the day. Arranged travel accommodations and booked

vacation events for guests.

DISNEY WORLD RESORTS. YACHT AND BEACH CLUB

7 month internship. 3 months Housekeeper, 4 months Front Desk Agent

Orlando, Florida

Full Time (1/2010 to 8/2010)

Housekeeping- Cleaned 16 rooms daily in accordance to the 4 diamond standards. Front desk-

Operated computer based systems to create reservations and update guest information. Stayed in

character in order to provide a magical Disney experience for both children and adults. First

point of contact to all guests and appointments. Handled large amounts of cash and took

payments. Arranged travel accommodations and booked vacation events for guests.

STARBUCKS

Barista

Statesboro, Georgia

Part Time

Learned the importance of great customer service. Crafted premium coffee beverages for

customers/ handled cash and took payments.

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