Kashia Bracey

ab9w9d@r.postjobfree.com

*** ***** ******** *****

Sumter, SC 29150

Home:803-***-****

Objective

To utilize my professional experience to produce positive results while performing the proper

tasks that exceeds company, goals and customers’ expectations.

Summary

•experience in customer service and always reassure clients was getting the best customer service

•excellent communication skills, excellent verbal communication, coordination skills

•team worker and fast learning

•counselor to teenagers from 10-18

•warehouse experience

•commitment to quality and service

•experienced in handling cash machine

•perform well in high demand, fast paced environments

•Highly skilled in office /computer programs

Experience

AT&T Customer Care AgentI

Sykes Enterprises -November 2011- april 2012

•ranked top 13 representative as most effective department sales rep and customer service

representative in the local site out of 400 representative

•scored in the top 10% of employees in success resolution of issues

• Customer support and product represent for each client

•professionally resolved clients issues

•excellent oral skills

•work with office programs

•transfer calls to correct department

•met sales quota every month

•handle business transaction with kiosk, retail stores

•sold company features

•manage customers accounts (payments,etc)

•excellent computer skills (microsoft word, excel,etc)

stocker/shipping&receiving

Wal-Mart (warehouse) 843-***-****

georgetown,sc May 2011- October 2011

•assisted customer in person and via telephone

•restocks inventory every month and reviewed cash operation data to verify proper

replenishment

•load/unload trucks

•back room inventory

•shipping and receiving

•used pallet jacks to move bulks

•stocker aisles

•lift heavy duty boxes up to 75 lbs

•controlled a crate lift

Housekeeping

volunteer-sumter, sc

•dust, mop floors, sweep floors, polish furniture, wash dishes, made bed

•rearrange living sections in the houses

Cook/Cashier

Zaxby's

sumter, sc 803-***-****

august 2008- December 2009

•line cook

•prep food for next day whenever closing

•handle cash machine

•ran drive thru

•wash dishes

•greet customers

•took call in orders

•fixed fast in a fast steady pace

Volunteer Counselor

South hope center sumter, sc May 2006- August 2008

•kept children on the right path

•talk to them about positive outcomes in life

•counselor

•help with homework

•monitor children while at play

•rewarded children on grades and behavior

• preform outside activities with minors with their relatives

Education

• 2009 Sumter High School- sumter, sc usa

diploma

• 2011 Clinton Junior College- Rock Hill, SC usa

n/a business administration &marketing

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