Customer Service Management

Juan C. Henriquez

***** ******** **** #*** ******, CA, 91342

Cell:818-***-****

OBJECTIVE:

•To obtain a challenging and demanding job in the office field & general labor field that can

further enhance my knowledge and skills.

EDUCATION:

•James Monroe H.S 2002-2006

-Culinary Arts grant to Mission College

•Estrella Community College Arizona 2008-2009

-G.E.D / Minor in business (education to be continued)

WORK/EXPERIENCE:

•Around the clock call center / august 2009-current / Salina MGMT 818-***-****

-Supervisor/Lead operator: Fast pace office duties, data entry, provide excellent customer

service, supervise employees and assist them with further questions as well as run The

office in the evenings & assist management with any duties as requested.

•Hiltys Electric /February 2008-June 2009 (company site shutdown, contacts lost)

-Francisco (foreman) / no contact info as company closed down

- Senior Electrician helper: Assisting senior electrician with anything requested. Running

wired cables through residential properties, digging trenches, use power and hand tools

including machinery as needed, climb scaffolds & heavy lifting as well.

•Vallarta supermarket / 2006-2007 / cashier/customer service/stocking 818-***-****

Provide excellent customer service to customers, cashier, deal with large amount of money,

provide a sanitary work place for the employees and customers, restock items and assist

management.

•Jons marketplace / 2004-2006 / *no contact info, store located in north hills shut down*

customer service, bagging groceries, stocking items, maintenance, cashiering & keeping

the store clean and organized

SKILLS:

- Type 55+ WPM

- Computer literate and handy with new technology (Microsoft, apple)

excellent with the Internet, GPS systems, and email software.

-Familiar with Microsoft word, excel, powerpoint. (willing to learn other softwares)

-Work at a fast pace while maintaining my work area organized and clean as well as multi

task.

-Fast learner (any trade), always positive and try to move forward no matter the difficulty of

the task

-Handy in the construction field (electrical trade), can use any power tool & hand tool.

-Excellent customer service & people skills

LANGUAGE:

-Bilingual: speak, read and write fluently in English and Spanish

REFERENCES:

-Isidro Lopez 818-***-**** Management at Dura-glo Collision

-Pedro Villa 818-***-**** I.T at Herzog & CO.

-frankie 818-***-**** C.E.O of Dura-glo Collision

Contact this candidate