Human Resources Manager

QUON GARRETT, PHR, BA, LREA

********@***.***

**** *. ****** ****** ********** DE 1 9 8 0 2 telephone: 302-***-**** or 215-***-****

OBJECTIVE: To obtain a Regional, Director, or Management level Human Resources opportunity that will further allow me to grow

EDUCATION: TEMPLE UNIVERSITY, Philadelphia, PA-Bachelor Degree of Business Administration/BA

Majors: Human Resources Administration & Marketing Minor: Real Estate

VILLANOVA UNIVERSITY, Philadelphia, PA- SPHR/PHR certification course

WILMINGTON UNIVERSITY, Newark, DE–Master Degree of Science in Human Resources, Anticipated

2015

LICENSES: Professional Human Resources Certification/PHR

Real Estate License (Pennsylvania)/LREA

EXPERIENCE: ARAMARK, Philadelphia, PA

Corporate Labor/Employee Relations Manager (Strategic Initiatives Team), April 2012 – April 2013

• Lead and facilitated employee focus groups throughout the United States and across various lines of business in order

to create detailed action plans which addressed employee concerns, morale, and overall job satisfaction

• Ensured that the company fulfilled its commitments made to staff members by creating location specific action plans;

followed-up to ensure that task were implemented or scheduled to be completed through debrief calls which assigned

key player to follow-through on assigned task

• Maintained communication with various management and human resources professionals to ensure that action plans

have been implemented and improvements were made; further ensuring that the Company moved towards becoming a

better working environment and as a result employees achieved better work performance

• Traveled across the United States to train front line managers on positive employee relations (PERT) which aided in

maintaining a union free environment whenever possible

• Reviewed union contracts from various lines of business for contract language and interpretation; assisted in

negotiations, grievances, mediation with labor relations Attorneys, management, and union officials

• Co-facilitated monthly collective bargaining review team meetings which included various departments input for

contract language issues to be addressed during contract negotiations

• Created various strategic reports with regard to union contracts and data; reviewed, analyzed, and summarized key

NLRB legislation and human resources topics for Supervisors review and distribution to entire Labor Relations team

BRIGHTSIDE ACADEMY, Philadelphia, PA

Regional Human Resources Manager, April 2011- March 2012

• Oversaw and managed 30 Academies in day-to-day human resources operations related to policies, procedures,

performance management, corrective actions, and compliance issues

• Implemented policies and programs through collaboration with the Vice President of Human Resource, and advised

company line managers about Human Resources issues

• Responded to employee inquiries and managed HR action items including: new hires, benefits, employee relations,

and separations

• Established and maintained strong communication with hiring managers to understand their hiring needs, staff

development, future growth, and industry trends

• Aided managers in the hiring process by supplying them with candidate information necessary to make informed,

effective hiring decisions and on-boarding process

• Consulted with department managers and Senior Managers to determine appropriate human resources priorities and

oversaw all employee relations and labor relations matters

• Worked independently on objectives and receive very little supervision; scheduled priorities independently

according to business needs and advises Vice President of Human Resources on such matters

• Applied and maintained Employment Laws such as EEO, FMLA, Workers Compensation, Unemployment

Compensation, and ADA

EXIT BENCHMARK REALTY

Realtor/Human Resources Special Projects Consultant (part-time), July 2007- Present

• Facilitate real estate property transactions between buyers and sellers

• Analyze property listings, and trends to assist clients in making informed real estate transactions

• Drafting contracts to ensure proper transfer of property to parties

• Interview prospective clients, and accompany clients to property sites to discuss conditions of sale

• Screen candidates for rentals agreements along with acting as a property manager

• Complete new employee orientation, and all employment training related to new employees

• Create and update employee handbooks, files, and office management reports

• Recruit staff, administer benefits, brief owner on human resources laws, polices, and procedures

NEHEMIAH FINANCIAL SERVICES, Philadelphia, PA

Senior Human Resources Manager/Consultant, December 2007- October 2009

• Recruited and handled all recruitment related issues such advertisement placement, interviewing, background

checks, and hiring

• Conducted field visits to resolve employee relations issues

• Administered and process and handled all human resources correspondences, including but not limited to

COBRA, 401(K), medical/dental enrollments and FMLA

• Facilitated, administered, and trained on all human resources policies, and procedures

• Briefed owner and other management on human resources laws

STATE OF PENNSYLVAINIA, August 2002 - December 2007

Human Resources Director, Department of Military and Veterans Affairs, (DVVH), Philadelphia, PA

• Directed and communicated all HR functions for the facility including but not limited to Union Labor Relations,

Recruitment, Training, Unemployment, Benefits, Safety, EEOC, ADA, & FMLA

• Advised, communicated, and interpreted policies and procedures to management and line staff

• Served as the Labor Relations Coordinator which includes interpreting contract language, guiding managers,

conducting labor management meetings, and investigating/responding to grievances

• Implemented progressive discipline procedures by reviewing disciplinary actions or recommendations for disciplinary

actions and evaluate/recommend degree of discipline

• Oversaw administration of the Workers Compensation program, including modified duty, reviewing claims, and

representing the facility in work related injury appeal proceedings.

• Administered Benefits and Unemployment Compensation programs by gathering facts, attending hearings and

resolving issues

• Developed and maintained an active recruitment program process by maintaining staffing complement

• Prepared reports on policy matters and developed conclusions to present reports to upper management

• Planned HR office operations to ensure effective use of resources by determining and establishing goals and

objectives, integrating new programs or program changes into existing operations

• Evaluated positions for correct classification, conducting desk audits, preparing technical evaluations, analyzing

duties against class specifications and recommending appropriate classification

• Supervised and oversaw HR employees on daily task and set time frames for completion

Human Resource Analyst II (HR Manager), Philadelphia County Assistance Office, Philadelphia, PA

• Conducted training seminars which include New Employee Orientation, Sexual Harassment, Americans with

Disabilities Act (ADA), Workers Compensation, and State Employee Assistance Program (SEAP)

• Conducted site visits to over 20 districts to meet with staff, answer inquiries, investigate, and resolve numerous

Human Resource related issues and grievances

• Investigated workplace violence by approving threat transfers through gathering and analyzing material related to

incidents of violence

• Maintain an active recruitment program process by maintaining staffing complement at the highest possible levels of

effectiveness while recruiting the best candidates

• Coordinated all aspects of employee benefit procedures and regulations by providing technical assistance to

supervisors, managers, administrators, and employees

• Arranged pre-retirement seminars by planning, counseling, and conducting workshops

• Reviewed and monitored Unemployment and Workers Compensation programs through the analysis of reports and

statistical data in order to ensure effectiveness of programs; represented the Commonwealth at Unemployment and

Workers Compensation hearings

• Collected and reviewed ADA accommodation requests as well as acted as the Adjunct ADA Coordinator between the

employee, Administrative Supports, and Harrisburg’s Disability Coordinator

• Gathered, reviewed, and analyzed requests for local and Statewide transfer requests

• Delegated as a project coordinator for special projects by developing procedures and insuring that participants are

knowledgeable of the projects goals, objectives, and time restraints

BISYS RETIREMENT SERVICES, Ambler, PA

Account Executive, March 2002 - August 2002

• Researched and prepared reports for clients, agents/brokers, and third-party administrators with regard to

various qualified plan issues and reconciled plan and participant data with an emphasis on 401(K)

• Exchanged, invested, analyzed, and redirected participant’s investment elections

• Initiated account research as necessary to resolve service and administrative problems

DR. WARREN E. SMITH HEALTH CENTERS, Philadelphia, PA

Benefits Manager May 2000 - October 2001

• Supervised and oversaw Human Resources Assistant, Secretary, and Intern on daily task

• Administered all employee benefit programs, such as medical, dental, Worker Compensation, tuition reimbursement,

401(K) pension, ADA, FMLA, and COBRA for over 275 employees

• Coordinated personnel procedures to initiate benefits such as pensions, disability insurance, & medical

• Administered and prepared Benefit sector yearly budget, and audited payroll for benefit changes

• Verified and calculated monthly premium statements for all group insurance policies

• Resolved administrative and employee problems with the carrier representatives

• Conducted monthly benefits orientations; administered exit interviews with employees upon separation from

employment

COMPUTER SKILLS

ABRA (HRIS system), People Soft (HRIS system), Imagine PA (HRIS system), SAP (HRIS), Microsoft Word, Excel,

PowerPoint, Access, Outlook, Microsoft Vista, SharePoint, Google docs, and Lotus Notes

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