Customer Service Sales

Karin Giszczynski

**W*** Greenbriar Drive, Naperville, IL 60540, 630-***-****,

*****.***********@*****.***

PROFESSIONAL PROFILE

Customer Service professional with years of experience interacting with the public. Highly

qualified in service-based positions requiring an emphasis on customer satisfaction in a fast-

paced environment. Flexible and adaptable, able to assimilate quickly in transitions and embrace

new concepts and methods easily. Self-motivated, detail-oriented team player with excellent

communication and problem solving skills. Strong rapport with customers and associates based

on knowledge, professionalism and integrity. Dedicated to achieving customer satisfaction as well

as meeting or surpassing company expectations.

SELECTED ACHIEVEMENTS

• Conceived and presented product seminars to educate store personnel on new merchandise

resulting in increased sales, brand awareness and customer loyalty.

• Coordinated the efforts of the district manager and contractors to redesign, remodel and

enlargen retail store. Added departments and product lines resulted in increased sales of more

than 75% over plan.

• Received numerous letters of appreciation from customers to store management as well as

congratulatory letters from corporate management.

• Designed and managed successful inventories, reducing shortage by 20%.

SKILLS SUMMARY

• Trained in Microsoft Office Suite, including Word, Excel, Access, Outlook, PowerPoint,

SharePoint and QuickBooks.

• Handled filing, data entry, mail distribution, faxing, collating and mailing.

• Maintained switchboard operations, including professionally answering phones, taking

messages and routing calls.

• Leased apartments, conducted market research, assisted in property management operations.

• Completed all facets of retail store management including hiring, training, scheduling, visual

merchandising, inventory control, employee supervision and firing.

• Maintained responsibility for daily operations, banking, loss control, payroll and staff

development.

EXPERIENCE

Macy's, Bolingbrook, IL

Sales Associate, 2013 - Present

Operate POS cash register for a major department store, working nights and weekends

• Provide exceptional customer service and support

• Consistantly meet sales goals

• Flexible, able to assist customers in ready-to-wear and home departments, or support roles

Bloomingdales, Oakbrook,IL

Sales and Vendor Specialist, 2007 - 2012

Marketed and sold bedding at high-end department store. Advised customers on product

features, trends and home decorating. Developed personal relationships with clients to ensure

customer loyalty and retention, securing the highest level of customer service and satisfaction.

• Developed a client base of over 100 customers, concerning sales, follow up and the wishes of

customers

• Promoted, merchandised and maintained Barbara Barry and Calvin Klein departments, raising

store ranking within the company by 25%

• Two time winner of "Be the Best" award for outstanding customer service

Carson Pirie Scott, Lombard, IL

Lead Sales Associate, 2002 - 2007

Supported manager in hard home division of high volume department store. Set weekly ads,

adjusting for size, range of products and volume of store.

• Received promotion to lead by consistantly obtaining results which exceeded expectations

• Initiated and carried out floor moves and displays to coincide with seasonal initiatives and daily

receipts of sales and merchandise

• Executed price changes to coincide with aggressive company plans

• Collaborated with vendors and buyers to bring customer requests and needs to the product

mix

Office Team, Oak Brook, IL

Temporary Administrative Professional, 1997 - 1998

Provided a variety of administrative services to companies needing temporary services

• Handled filing, data entry, mail distribution, faxing, typing/word processing, prepared mass

mailings and collating

• Answered incoming calls - average 50 per day - handling customer inquiries or forwarding

calls to proper channels

• Accepted increasing responsibility demonstrating flexibility and ability to learn quickly.

EDUCATION

DCG Professional Learning Centers, Naperville, IL

Certificate, Administrative Professional and Microsoft Office Training

Western Michigan University, Kalamazoo, MI

Bachelor of Business Administration, Retail Marketing

Major in Finance, minor in Mathematics

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