Customer Service Nurse

Location:

Posted:

October 05, 2013

Rita Denise Johnson

Memphis, Tennessee 38125

Objective:

To acquire a position within your successful organization utilizing my supervisory skills

and knowledge in an atmosphere that promotes my strong work ethics while enjoying

professional growth and development.

Qualifications and Skills:

Self-starter, self-motivated, well-organized professional, superior critical thinking skills.

Many years of healthcare experience including public/community, hospital, clinics, rehab and

nursing homes. Excellent customer service.

TQM Facilitator for Shelby County Government, Nursing Preceptor

CERT Training (Community Emergency Response Team)

Audit/Research/Assessment Training, Franklin Covey Training, Parish Nurse Training

Top Performer 2010- Shelby County Government

Education:

• Continuing education classes: working toward a Master’s Degree.

• Case Management Certificate from USI- October 2009

• BSN- Union University- December 2000

• ADN- Shelby State Community College- May 1992

Experience:

1. Supervisor of Southland Mall Public Health Clinic- 6/1995-Present

• Supervise 15-25 employees, triage, and service client base for one of the largest public

health clinics in Shelby County.

• Job performance at maximum productivity level.

2. Charge Nurse at Parkway Health and Rehab Center- May 2005-June 2009

• Served geriatric patients with Dementia and Alzheimer’s.

• Shifts included medication administration, case management, and total patient care.

3. Charge/Staff Nurse at Baptist Memorial Hospital

• Goal and task oriented.

• Works well under pressure and meets all deadlines.

References Available Upon Request