Customer Service Sales
Resume:
Ivonn A. Reyes-Gomez
Reading, PA **611
OBJECTIVE
To obtain a full time position in a friendly environment where I could develop and apply my
abilities and knowledge.
QUALIFICATIONS
I hold experience as a current sales supervisor for ChipChoice USA. I have greatly developed people
oriented leadership skills, drive and determination, sound decision making, desire for personal and
professional growth, I have also developed my communication skills as well as my ability to think and react
accurately under stress situations. Throughout my years of work I have being in different environments and
situations that have helped me improve my problem solving skills as well as my customer service abilities. I
have four (4) years of experience working as a receptionist/customer services/sales. In addition I have (2) two
more years of experience doing accounts payable/receivable, filing and general office duties.
EXPERIENCE
ChipChoice USA Dec. 2012 - Current date
Pennsylvania / Delaware Sales Supervisor
• Supervises Route Sales Representatives to ensure that they are providing consistent, excellent,
timely service to supermarket accounts.
• Maintain positive customer relations and accurate customer information.
• Communicate with appropriate personnel as to status of routes.
• Train and motivate Route Sales Representatives.
• Staff recruitment, development and succession planning.
• Resolve all customer service issues.
• Communicate all temporary or permanent route changes, personnel changes and customer
issues to appropriate personnel.
• Selling additional products and services.
• Handling customer service requests.
Downtown Party Supplies June 2011 - Nov. 2012
Costumer service/sales representative
Confer with client by telephone to determine the desired services, and setup appointments as needed.
Monitor overdue accounts, using computers and a variety of automated systems.
Receive payments.
Organize office activities, maintained supplies, prepared direct mailings and correspondence.
Albert & Sons Auto Sales Jan. 2009 – June 2011
Front desk secretary/vehicle sales
Assist clients to determine which vehicle would fulfill their needs.
Performed all necessary paperwork for a vehicle sale.
Offer warranty program for purchased vehicles and do the necessary paperwork.
Notify clients of delinquent accounts by telephone in order to solicit payment.
Perform various administrative functions for assigned accounts, such as recording address changes.
Performed account and billing updates.
Effectively manage multiple tasks simultaneously.
Highly analytical, organized and detail oriented.
Balance daily revenue and expense sheets, issued monthly invoices to clients.
Advise clients of necessary actions and strategies for debt repayment.
Zern's Auto Auction Nov 2007 - Dec. 2008
Customer service representative
Resolved errors by identifying missing, incorrect and/or unrecognizable data.
Ensure accuracy of accounts payable and receivable.
Carry out all paperwork and manual billing.
Assist customers in every possible way.
COMPUTER SKILLS
Windows XP, Microsoft Word, Excel, Internet efficient.
EXPERIENCE IN OTHER FILLS/SKILLS
Spanish Language (Write, Read and Speak Fluently)
Good Communication
Delegation
Multi-Task
Detail Oriented
Organization
Positive Attitude
EDUCATION
EMPIRE COSMETOLOGY SCHOOL
Reading-Pennsylvania
October 2010 – June 2012
READING HIGH SCHOOL,
Reading-Pennsylvania
High School Diploma
February 2001 - July 2004
REFERENCES
Daniel Sanchez Medical language facilitator 484-***-****
Adriana Velasco Medical assistant and clerk 610-***-****
Daniel Egusquiza Catering and Sales Manager at Crowne Plaza 610-***-****
Contact this candidate