Sales Service
Resume:
Maneeon Volpe
** ********* ****** *******, ** *2492
*******@*******.***
Objectives
Management
Skill Supervisory experience
Computer knowledge and experience
Sales floor and Replenishment experience
Experience 2010-Present Target
Marlborough, MA
Senior Team Leader - Guest Service
Perform additional leader on duty (LOD)
responsibilities, including overseeing total store
operations, responding to guest service requests,
prioritizing and delegating team members work load and
responding to staffing concerns and call-ins
Excecute business walk bi-weekly and follow up with the
Executive Team Leader
Supervise, train and coach Sales Floor team members on
service and presentation skills
Maximize gross margin through the use of best practices
and productivity tools
Drive in-stocks by ensuring both regular and sale
merchandise is pulled and stocked from the backroom to
keep the sales floor full
Verify dated products are rotated when stocking or
zoning; remove all expired product from the floor
Set up rain checks and substitute items for ad
merchandise that are out of stock
Use company tools and reports to reduce out of stock
merchandise
Supervise Sales Floor team members to ensure abandonned
merchandise is restocked and damaged merchandise is
property handled
Support the transition process by planning
pre-transition activities, following pre-transition
merchandising guidelines to ensure all non carry
forward merchandise is out of the backroom and working
closely with the Presentation team to get all sets done
on time
Ensure ads and sales planners are set on time and
maintained
Follow company guidelines for presentation and signing
and supervise the team to ensure best practices are
followed
Ensure team members handling food follow food freshness
standards, including product rotation (FIFO), no
expired products, removing dented or damaged product,
proper handling of temperature-sensitive food items and
ensuring cleanliness to prevent pest infestation
2007-2010 Target
Framingham, MA
Sales Floor Team Leader - Softlines
Actively participate in the performance management
process, which includes recognizing, coaching,
providing meaningful feedback, writing and delivering
counseling and corrective actions, and writing and
delivering performance reviews
Hold team members accountable for completing position
training and follow-up on assessing training progress
of new team members
Supervise, train and coach sales floor team members on
service and presentation skills
Control payroll by holding team members accountable to
work their scheduled shifts
Support the shortage-awareness culture; understand how
operational procedures impact profitability; avoid
shortcuts; promote theft and fraud prevention through
guest service
2003-2007 Thai Thai Kitchen
Newton, MA
Owner and Manager
Manage the day-by-day operations of the restaurant
Education 1997 Administrative Office Technology Certification
Sanford-Brown College, Boston, MA
2001 Bachelor of Arts in Journalism
Rangsit University, Thailand
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