Customer Service Human Resources

Angela Watson

at

**********@*****.***

Summary

Human Resource

Specialties

Non Profits, Human Resource, Negotiating

Experience

Licensing Specialist at World Financial Group (WFG)

May 2013 - Present (5 months)

• Possess understanding of state Insurance Department regulations and requirements,. As well as FINRA and

any applicable Federal requirements

• Ensured that agent license and certificates were updated

• Provided agent with commissions inquiries

• Learned and applied preparation of all contractual documents for individual agents

• Provided customer service to internal and external customers, including insurance producers, district

offices, general agency offices, marketing organizations, whole sale’s, home office personnel, State Insurance

departments

• Correspond with insured or agent to obtain information or inform them account status or changes.

• Participated in cross-training with other licensing and contracting staff members

Customer Relations at AT&T

August 2011 - February 2013 (1 year 7 months)

Tax procurement at Bank of America King of Prussia, PA

January 2010 - July 2010 (7 months)

Accurately entered loan information using AS400, IPortal, Fastweb, and Netronline

Worked with Tax Assessors and Tax collectors to obtain tax information

Provided customer service for homeowners and Tax Staff

Assisted Supervisor of Tax Procurement in improving operations and ensuring data accuracy

Maintained appropriate files to retain and retrieve data entry information

Provided inbound and outbound calls assisting homeowners

Worked as backup to other employees in the department of Tax Procurement

Accounts payables at Accountemps - Metro

March 2006 - September 2006 (7 months)

Process Accounts Payables using Visual Manufacturing

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Managed petty cash and office expense accounts via MS Excel

Established customer credit lines and set up credit accounts with vendors

Accurately posted invoices to proper accounts, posting into journals and general ledger

Maintained voucher registers, check registers, and other accounts payable records

Matched purchase order numbers, batched Invoice coding

Processed invoices for check-runs

Generated invoices for payment

Researched billing discrepancy found resolution

Processed cash receipts & cash applications

Reconciled accounts

Prepared 1099 and W9 for all vendors

Negotiated past due accounts

Finance Assistant at United Way of Brevard

October 2005 - February 2006 (5 months)

• Reconciled daily invoice transactions and entered daily sales into main database using Andar

• Responsible for contacting customers regarding collections and past due accounts

• Corrected misapplied payments, collections and allocations

• Prepared Bank Deposits, journal entries and allocations

• Performed monthly accruals

• Processed pledges, billed payments via credit card and ACH system using Andar

• Entered payments and cash receipts and prepared expense reports

• Receive, record, and bank cash, checks, and vouchers

• Reconciled or note and reported discrepancies found in records

• Accessed computerized information to answer general questions related to specific accounts

• Created invoices and mailed to clients

• Matched order forms with invoices, and record the necessary information

Dispatch/ Third Party Billing at VMS

January 2005 - February 2006 (1 year 2 months)

• Compiled data from FHP reports and supporting documents to verify accuracy of billing

• Created training manual for files and figures to determine price and discounts

• Adhered to follow invoices and credit memorandums

• Attended court proceedings in regards to insurance appeals

• Dispatch technicians out to field to clear debris off expressway

• Entered payroll hours using Kronos Time Keeper

• Verified accuracy of billing data and revise any errors

• Prepared itemized statements, bills, or invoices and record amounts due for items purchased or services

rendered

• Reviewed documents such as purchase orders, sales tickets, charge slips to compute fees or charges due

• Kept records of invoices and support documents

• Resolved discrepancies in regards to FHP reports

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• Typed billing documents, shipping labels, credit memorandums, or credit forms, using pc’s

• Contacted insurance company and lawyers to obtain or relay account information

Night Auditor at Oceanside Inn

July 2004 - August 2004 (2 months)

• Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Posted charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using

computers

• Computed bills, collect payments, and make change for guests.

• Recorded guest comments or complaints, referring customers to managers as necessary

• Transmitted CC batches

• Made and confirmed reservations

• Greeted, registered, and assigned rooms to guests of hotels or motels

• Verified customers' credit, and establish how the customer will pay for the accommodation

• Contacted housekeeping or maintenance staff when guests report problems

• Kept records of room availability and guests' accounts, manually or using computers

Human Resources Administrative Assistant at Excel Agent Services

January 1999 - December 2003 (5 years)

• Handled multi-line telephone, transferred, putting on hold and to voice mail as needed

• Processed, verified, and maintained personnel related documentation, including staffing, recruitment,

training, grievances, performance evaluations, classifications, and employee leaves of absence

• Explained company personnel policies, benefits, and procedures to employees or job applicants

• Recorded data for each employee, including such information as addresses, weekly earnings, absences,

amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations

• Gathered personnel records from other departments or employees.

• Examined employee files to answer inquiries and provide information for personnel actions.

• Answered questions regarding examinations, eligibility, salaries, benefits, and other pertinent information

• Compile and prepare reports and documents pertaining to personnel activities.

• Requested information from law enforcement officials, previous employers, and other references to

determine applicants' employment acceptability

• Processed and reviewed employment applications to evaluate qualifications or eligibility of applicants

• Arranged for advertising or posting of job vacancies, and notify eligible workers of position availability

• Prepare badges, passes, and identification cards, and perform other security-related duties

Skills & Expertise

Accounting

General Ledger

Data Entry

Customer Service

Administrative Assistants

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Accounts Payable

Invoicing

Education

Keller Graduate School of Management of DeVry University

Masters of Human Resources Management, Human Resources Management and Services, 2013 - 2014

DeVry University

Business Administration, Human Resource, 2009 - 2012

Grade: Graduate

Activities and Societies: SHRM

Rockledge High School

High school Diploma, Regular/General High School/Secondary Diploma Program, 1995 - 1999

Interests

Writing & conversing with individuals from all walks of life!

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Angela Watson

at

**********@*****.***

Contact Angela on LinkedIn

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Contact this candidate