Manager Customer Service
Resume:
Cheryl L. Trott
**** ******* ***** *****, ****, PA 16511
*********@**********.***
Work Experience:
Sales Manager October 2010 to Present
John V. Schultz Furniture and Mattress Erie, PA
• Manage Sales Staff of 30-35 Sales Professionals
• Promote Sales by Actively Assisting and Coaching Staff
• Performance Optimization by Training Staff on Sales Techniques and Products
• Resolve Customer Concerns to Ensure Client Loyalty
• Increase Revenue to Exceed Budgeted Goals and Maintain High Profitability
• Team Leadership
Timeline: Oct 2010 to June 2011 Sales Associate
June 2010 to Present Sales Manager
Office Manager / Design Assistant January 2005 to October 2010
Thomas J. Freeman Architect PC Erie, PA
• Control Expenses by Maximizing Ordering and Usage Processes
• Invoicing of Monthly Architectural Services
• Accounts Payable, Accounts Receivable
• Payroll Preparation and Administration
• Assist Architects with Interior Design
• Develop Marketing Materials for the Firm
Timeline: January 2005 to September 2005 Office Manager
September 2005 to June 2007 Returned to Petsmart
June 2007 to October 2010 Office Manager / Design Assistant
Note: This architectural firm was co-owned by my family.
Cheryl L. Trott
8348 Windsor Beach Court, Erie, PA 16511
*********@**********.***
Store Manager December 1995 to June 2007
Petsmart Erie, PA
• Operational Excellence Ensuring Budgets and Goals Were Reached and Exceeded
• P&L Reconciliation and Monthly/Yearly Goal Setting
• Personnel Management Including Hiring, Training, and Development of Store Associates
• Performance Reviews of Management and Associates
• Loss Prevention Through Consistent Monitoring of Inventory Levels, Returns, Internal and
External Theft
• Develop Customer Loyalty by Ensuring Proper Staffing and In Stock Levels
• Merchandising of Store to Optimize Sales through Seasonal Product Placement
• Maintain Store Layout to Corporate Merchandising Standards Using Planograms
• Staff Scheduling to Ensure Customer Service and Payroll Control
• Travel to Other Stores to Train Management, Clean Up Underperforming Stores, and
Open New Stores
Timeline: December 1995 to June 1996 Core Manager
June 1996 to October 1996 Specialty Manager
October 1996 to March 1997 Assistant Store Manager
March 1997 to January 2005 Store Manager
January 2005 to September 2005 Left to Work at Firm
September 2005 to June 2007 Operations Manager
Automotive Service Manager November 1990 to December 1995
Bianchi Honda Erie, PA
• Personnel Management of Service Technicians, Writers, and Porters
• Manage Operations to Ensure Profitability of the Department
• Implement New Systems and Automotive Equipment as Needed
• Oversee Department to Optimize Vehicle Service and Provide Superior Customer Service
• Increase Technical Knowledge of Service Personnel through Training Programs
• Maintain Safety Standards Consistent with OSHA
• Train Staff on Developing Proper Client Relationships to Ensure Customer Loyalty
Timeline: November 1990 to March 1991 Service Writer
March 1991 to December 1995 Service Manager
Further Work Experience Available Upon Request
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