Sales Customer Service
Resume:
Victoria Nicole Bartley
Columbia, SC 29223
****************@*****.***
Career Objective: Territory Sales Account Manager
Goal driven business professional, demonstrating a high level of
achievement in sales and customer service. Strong team leader,
with excellent motivational skills to build and sustain forward
growth among team members. Experience in actively
participating in all phases of sales development cycles from
prospecting and cold calling to developing detailed
presentation, negotiation techniques and follow-up activates.
Core Competencies:
> Business Development - Provide account/territory management for
multiple Provider offices; develop a comprehensive action plan that
penetrates market, and meet organizational objectives in efforts to
achieve targeted goals.
> Sales Administration/Marketing Planning - 3+ years of Medical sales
experience in Healthcare Services. Proficient in market analysis
planning and evaluating marketing opportunities for the organization.
> Communications/Relationship Building - Successful at building key
relationship with decision-makers and clients through excellent
communication, customer service, organization skills, and strong
attention to detail. Proficient in leveraging and prospecting new
business opportunities within the market.
Education: Bachelor of Science- Biology/ Health Service Management
Winthrop University, Rock Hill, SC - May 2008
Masters of Health Administration
Webster University - Graduation: December 2013
Experience
Medquest Associates Florence, SC & Surrounding
Cities January 2013 - Present
Marketing Manager - Responsible for driving revenue by increasing marketing
penetration in existing accounts, as well as identifying new referral
sources in assigned territory.
> Drive revenue to exceed quarterly sales forecast by increasing market
share with new and existing referral sources.
> Call on referring physicians offices utilizing sales process to
promote center services; generate weekly router reports continue the
cycle in sales process.
> Recognized for exceeding quarterly goals within first 6 months of hire
date.
> Proficiently use CRM to plan and establish strategic call routing
cycle to maximize call effectiveness.
> Develop clinical marketing collateral to promote and maximize exposure
of services offered in territory.
> Work with teammates to monitor and update regional website for optimal
exposure to referral sources and patients.
> Conduct market research and prepare a SWOT analysis to determine the
current status of each competitor; information is used to determine
new sites and help build new relationships.
> Participate in clinical education training in efforts to provide In-
services to Doctors and Clinical staff in territory.
Southeast Medical, Inc. Columbia, SC & Augusta, GA
June 2010 - October 2012
Sales Representative - Responsible for calling on surgeons, new-hire sales
training, and promoting products within given expansion territory to
support physicians and health care facilities.
> Analyzed market and identified new surgeons and hospitals.
> Sell/ Cross-Sell micro medical hemostatic agent (Arista) and X-Ray
equipment/accessories to surgeons, nurse administrator, and/or
department directors.
> Facilitated and initiated multiple projects for hospital product
conversion; responsible for product cost analysis and contract
negotiations in effort to show hospital savings and better patient
outcomes.
> Responsible for developing strategies to promote and encourage sales
to top level hospital administrators.
> Cultivate relationships with key surgeons, nurses and surgical
technicians in efforts to generate new business through In-Services,
annual education lectures and seminars.
> Educate surgeons (Cardiology, Oncology, Urology, OBGYN, Plastics, ENT,
EP and Orthopedic/Spine) on proper product technique in the Operating
Room.
> Work with customers and product specialists to ensure the highest
levels of customer satisfaction.
Medline Industries Dubuque, IA/Vernon Hills,
IL September 2008-Septemeber 2009
Sales Representative- Participated in training program to enhance sale
skills and gain product knowledge to successfully support and service
health care facilities.
> Responsible for supporting Healthcare Systems and Homecare Providers
with product inquiries; and advised customers on product knowledge
that best suit their facility needs.
> Participated and trained as a member of the Item Research Team;
responsible for implementing new items in the system based on customer
usage to avoid surplus.
> Identified customer's needs and quickly resolved issues through
immediate correspondence with the Regional Sales Manager, product
division and investigated possible solutions with follow-up calls.
> Prepared new account information and educated the customer on tools
available to their facility to enhance awareness of product
availability and product knowledge.
> Learned and developed skills through SAP software training for
interpreting and organizing product information; analyzed information
used to educate and update the customer on the status of purchased
medical supplies.
> Analyzed and provided documented patient information to
Medicare/Medicaid Reimbursement specialist.
> Recognized for professionalism and thoroughness when documenting
account information in efforts to improve tracking and correspondence
with the customer.
> Excellent understanding of vendor and distributor relationships in
reference to supporting and managing hospital systems.
> Participated in the following Training Programs:
. Medical Office Supply
. Durable Medical Equipment
. Guardian/Sunrise Medical
. Anesthesia Equipment Training
. Ready Care
. Item Research and Implementation Training
. Product Life Cycle Training
Employment/Internships while In College
Novo Nordisk Pharmaceutical Company Columbia,
SC August 2006 - August 2007
Student Diabetes Intern - Participated as an intern, gaining hands on
experience regarding all aspects of company products and presentation
format.
> Learned skills in marketing techniques while making sales presentation
to Doctors and Nurses.
> Maintained daily schedule, contact log and follow up strategies on
each client.
> Participated in a sales strategies training program for effectively
presenting and selling diabetic medicine and medical equipment for
health care customers.
> Developed comprehensive knowledge regarding diabetes patients and how
each marketing product could benefit patients specifically.
CA Johnson Preparatory Academy / Benedict Academy
Columbia, SC June 2002-June 2006
Senior Managing Counselor and Trainer - Mentored at risk high school
students in leadership, academic, and professional development through life
skills workshops, volunteer activities, and educational field trips.
> Responsible for implementing structured educational programs for 20+
middle school students.
> Successfully managed and conducted leadership training for 5+ Junior
Counselors to assist at risk students in achieving academically and
socially.
> Developed and implemented strategies that created and avenue for
quality learning for entering high school students, with central focus
being on achieving academically.
> Planned and implemented career, social, and etiquette seminars/events
as a culminating activity for students transition to high school.
AmeriCorps
Rock Hill, SC August 2004- May 2005
Student Community Program Coordinator - Instructed students during after-
school program and organized educational learning activities.
> Developed and implemented strategies and plans to ensure students
excelled in reading, math and science.
> Successfully developed creative projects for students to learn while
maintaining and improving classroom setting.
> Crystallized organization vision and gaining consensus and resources
to build and launch programs and initiatives with parents to help
students achieve academia through continuous learning projects during
the summer
Camp H.O.P.E Columbia, SC May
2004- August 2005
Assistant Director- Managed and coordinated all daily operations for
students and staff. Scheduled and help facilitate all programming for
sexual preventions seminars.
> Acted as parent- student liaison, helping to maintain parent awareness
of student's progress and success throughout program.
> Developed and implemented weekly newsletter for parents that
contained information for upcoming events and activities.
> Managed daily operational task, recruitment, staff needs, weekly field
trips and monitored financial budget.
Activities:
Alpha Kappa Psi Business Fraternity, Vice President
Delta Sigma Theta Sorority, Vice President for Community Health Programs
National Pan-Hellenic Council, Treasurer
References Available Upon Request
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