Customer Service Project Manager
Resume:
C HR IST IAN
G IANGRECO
DIRECTOR, MANAGED SERVICES
*********@*********.***
Profile I am an analytical, problem-solving executive with more than 15 years' experience,
specializing in Internet technology operations and online business development. I
t hrive in a fast-paced and goal-oriented team environment that has a passion for
i nnovation and customer service.
Skills Leadership
I believe in building excellent rapport with clients and colleagues. I endeavor to see the
b ig picture, delegate effectively, and motivate team members to achieve on-time, on-
budget project completion. My motto is: Leadership through compassion, authority
t hrough integrity.
Business Development
I have demonstrated a consistent t rack record of acquiring clients and increasing
revenue through exceptional customer service and by developing new, relevant
p roducts. My systematic methods produce repeatable outcomes without compromising
t he personal qualities of listening and understanding the client’s needs.
Systems Engineering
I approach network and systems infrastructure as a holistic concept that includes the
i ntended users, the application’s requirements, and the business objectives.
Application Development
I have extensive experience in developing, launching, and supporting complex internet
applications. I have been involved in every aspect of the development life cycle, with
considerable emphasis to requirements gathering, the release process, load simulation
testing, ongoing bug t racking, and security.
Experien 2009-2013
Guidance Solutions, I nc
ce Director, Managed Services
Guidance designs, builds, and hosts highly customized eCommerce
solutions for today’s leading retailers. Clients such as Burlington Coat
Factory, SureFire, Toms Shoes, Relax the Back, and the Oprah Store have
relied on Guidance’s expertise to facilitate more than $3 billion in web,
mobile, and social eCommerce. I am responsible for the strategic and
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C HR IST IAN
G IANGRECO
DIRECTOR, MANAGED SERVICES
*********@*********.***
technical direction, sales, partner development and client management
activities for the Managed Services practice.
2001-2009
R IS Technology, I nc
Founder, CEO
RIS Technology, now Reliam, was an innovative platform for hosting and
managing the network and systems of mission-critical, complex In ternet
applications. RIS’ clients included The Recording Academy
(GRAMMY.com), Sanyo, Nissan, and TBWA \CHIAT \DAY. I was
accountable for the strategic growth and technical direction of the
company. I coached and developed the engineering teams that supported
our world-class network and systems infrastructure.
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C HR IST IAN
G IANGRECO
DIRECTOR, MANAGED SERVICES
*********@*********.***
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C HR IST IAN
G IANGRECO
DIRECTOR, MANAGED SERVICES
*********@*********.***
Experien 2002-2003
iSuppli.com
ce Director, Application Development
(continue
iSuppli is the world leader in technology market intelligence and advisory
d)
services. I managed the technical engineers that built and supported a
h igh-performance, content driven, e-commerce platform with integrated
sales, marketing, and business intelligence management tools.
2000-2002
F reeCa r Media, I nc
Director, Technology
FreeCar Media is an award winning, nontraditional marketing company
w ith clients that included Kraft Foods, General Mills, Procter & Gamble,
M icrosoft, and Jamba Juice. I hired and directed the team that created
and supported the online registration system of over 500K potential
d rivers.
1999-2000
eNut r ition.com
Project Manager, Application Development
An early eCommerce store that specialized in the health and beauty
p roducts sector, including, supplements, vitamins, herbs, and other
homeopathic remedies. I was responsible for managing the projects and
developers that integrated the front-end web design with our order
management systems and other third party applications.
1999
AutoByTel.com
Developer / DBA
AutoByTel pioneered the automotive Internet industry with productive
and cost-effective customer referral and marketing programs. I was
responsible for developing and t roubleshooting the AutoByTel UK site.
1995-1999
Los Angeles County, Depa rtment of Health Services
Epidemiologist / Data Systems Analyst
I developed the Health Department’s web site to ensure the availability of
h igh-quality and comprehensive Los Angeles County population health
data and to facilitate its use for public health assessment, policy
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C HR IST IAN
G IANGRECO
DIRECTOR, MANAGED SERVICES
*********@*********.***
development, and program planning and evaluation.
E ducatio 1993-1995
University of California, Los Angles
n MPH, Epidemiology
1988-1993
University of California, San Diego, Revelle College
BS, Biochemistry and Cellular Biology
Minor, Health Care and Social Issues
Reference Available upon request
s
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