Customer Service Sales
Resume:
Julia M. Holbrook
O'Fallon, MO 63366
*************@*****.***
Summary of Skills and Qualifications
Excel Office Equipment Organization
Supervision
Microsoft Word Call Center Experience Training Sales
Power Point Cash Handling Scheduling
Management
Type 50wpm Record-Keeping Collections Networking
Outgoing Problem Solver Detail Oriented Passionate
Representative Accomplishments
. Skilled and experienced in telephone based sales and customer service
in both a call-center and small office atmosphere.
. Computer literate and proficient in MS Office, including word, power-
point, outlook, and excel.
. Trained new employees, handled customer complaints, took both cash and
credit card payments of large sums, responsible for making bank
deposits, and doing collections.
. Managed entire company when necessary for long periods of time. This
included scheduling, confirming appointments, handling complaints,
dispatching movers, and monitoring and maintaining the storage lot.
. Responsible for monitoring and teaching large classrooms of children K-
12th grade as a substitute; Managed classroom, maintained class
schedule and organized activities.
. Responsible for inputting work orders and managing the maintenance
staff's records for the entire school district.
. Over 120 hours of college coursework with a focus on business and
human resource management. Anticipated graduation May 2014 with a
Bachelors Degree in Human Resource Management.
Employment Experience
Ben's Moving & Storage Wentzville, MO 1998-present
Office Manager
Client Services Inc. St. Charles, MO 2012-2013
Collector & 2010-2011
US Fidelis Wentzville, MO 2007-2009
Account Resolutions Representative
Wentzville R-IV School District Wentzville, MO 2005-2008
Long-Term Administrative Sub
Substitute Teacher K-12th
Education and Training
Lindenwood University St. Charles, MO 2011-2013
HR Management Major AGD: 06/2014
St. Charles Community College Cottleville, MO 2001-2007
General Education Requirements
Wentzville Holt High Wentzville 1998-2001
Diploma
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