Customer Service Administrative Assistant
Resume:
Melica K. Bannis
Apt C*
Leominster, MA 01453
ab9w5w@r.postjobfree.com
OBJECTIVE
Enthusiastic, creative graduate student seeks position utilizing media experience, public speaking, organizational ability, business acumen,
and formal education.
EDUCATION
Diploma of Professional Music, Berklee College of Music, Boston, MA Expected Graduation 2014
Masters of Business Administration in Management, Nova Southeastern University, Davie, FL June 2012
Bachelor of Arts Mass Communications, University of South Florida, Tampa, FL August 2008
EMPLOYMENT EXPERIENCE
Box Office Clerk-Berklee College of Music - Performance Center, Boston, MA Feb 2013-Aug 2013
• Provides superior customer service to all customers and internal clients
• Manages, balances and documents all funds received at the close of each working session.
• Accurately operates the Vendini ticketing system and sells tickets for events.
• Provides information regarding Berklee events and facilities via face-to-face communication and by telephone.
Admissions Assistant (Temp)
Harvard Law School Graduate Program, Cambridge, MA Dec 2012-March 2013
• Prepared admissions files for screening for applicants to the Harvard Law School .
• Responsible for day-to-day management of multiple online databases and off-line workflow .
• Responsible for accurate record-keeping and efficient flow of information to and from admissions committee members .
• Supported the Director and Assistant Director of Admissions and Financial Aid for the Graduate Program to ensure accurate data
collection and reporting across databases.
Artist Personal Assistant (Intern) Aug 2012-Feb 2013
• Handled administrative, publicity, social media organization and pitched ideas for further enhancement to the Artist’s brand.
• Designed an Artist-branded website with media sections, blogging options, social media connectivity.
• Drafted press releases, arranged photo shoots, and managed personal appearance calendar for the Artist.
Legal Administrative Assistant (Temp) –Sallie Mae Upromise–Newton, MA Sept 2012-Dec 2012
• Provided administrative support to attorneys.
• Scheduled meetings, made travel arrangements, prepared and processed expense reports, composed and coordinated
correspondence and other documents, fielded inquiries, prepared presentations, and administered mail distribution, organized time
sheets and requisitioned office supplies for the department.
• Organized group reference materials, including legal references, both online and in hard copy.
Customer Care Supervisor- Vuk School of Groove – Cambridge, MA July 2012-Dec 2012
• Coordinated teacher’s schedules, performance schedules, and student lessons.
• Observed and evaluated workers' performance.
• Resolved complaints and answered questions regarding services and procedures.
• Improved customer service results by studying, evaluating, and re-designing processes; established and communicated service
metrics; monitored and analyzed results; and implemented changes.
VOLUNTEER ACTIVITIES
Director of Social Events, Alpha Kappa Psi, NSU, Davie, FL
• Planned all social events for on-campus Greek organization
ADDITIONAL SKILLS
Computer - Microsoft Office/ Adobe Photoshop, Web design, Embark Admissions Application, System Media - Final Cut Pro Suite, Writing
for Broadcast and Web, Shooting with a JVC GY- DV5000/Canon DSLR, Non-Linear Editing
REFERENCES
Krystal Pegram Berklee College of Music 857-***-****
Heather Wallick Harvard Law School Graduate Program 617-***-****
Lori Crocker Sallie Mae UPromise 617-***-****
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