Customer Service Technician
Resume:
Deborah Murphy, NCPT
Aromas, California 95004
Cell: 831-***-****
Email: *******.******@*****.***
Certified Phlebotomy Technician
Tri County Hospital
Certified Phlebotomy Technician dedicated to providing high quality patient
care. Energetic healthcare professional with exceptional analytical,
organizational and people skills. Strong personal ethics and integrity.
Convey a professional image of honesty, compassion and concern for my
patients' needs. Good conflict-resolution skills. Work well under pressure
and deadlines. Highly organized team-builder with strong leadership
experience. Willing to work all shifts, weekends, and overtime. Excellent
communicator seeking a challenging Certified Phlebotomy Technician position
with Tri County Hospital, with the opportunity for professional growth.
Education and Credentials
Phlebotomy License - State of California
Certifications: Certified Phlebotomy Technician I
BLS CPR - American Heart Association
Ongoing Veinipuncture Skills Labs
Computer skills include Microsoft Word
High School Diploma
Leigh High School, San Jose, CA
Experience
Phlebotomy Technician Externship 8/2012
Hazel Hawkins Hospital, Hollister, Ca. Lab
( Successfully completed 48 hour Externship.
Cashier 5/2013 - Present
Home Depot, Morgan Hill, CA
( Responsible for sales, cashier, and courteous customer service.
Production Machine Operator 12/2012 - 3/2013
Kellogg's Food Manufacturers, San Jose, CA
( Efficiently and safely operated production line machinery
according to strict safety standards.
( Ensured the highest product quality.
( Excellent safety record.
Home Healthcare Provider 3/2009 - 7/2011
Mariam Noujaim & Sandra Nomer, Placerville, CA
( Provided home care to 2 geriatric patients with early Dementia
and diminished eyesight.
( Assisted with activities of daily living, including bathing,
dressing, toileting, and housekeeping.
( Provided overnight care and assistance with surgery recovery.
( Also responsible for cooking, cleaning, and grocery shopping.
( Accompanied patients to Doctors' appointments, church and other
activities.
Owner & Manager 9/1991 - 7/2012
Murphy's House Cleaning, Northern California, CA
( Provided a full range of housekeeping and cleaning services for
residential and commercial clients.
( Responsible for all operational areas (marketing, sales,
advertising, bids, contracts, purchasing, inventory control,
workplace safety, bookkeeping, customer service).
( Recruited, interviewed, hired, trained and managed 5 staff.
( Skilled in resolving customer service issues and finding "Win
Win" solutions.
( Demonstrated ability to upsell additional products and services.
Home Maker 9/1989 - 9/1991
( Raising my wonderful daughter.
Training Specialist 1/1980 - 9/1989
National Semiconductor, Santa Clara, CA
( Familiar with all aspects of production and clean room
procedures.
( Extensive experience in diffusion including, but not limited to:
chemical cleaning and safety;
doping; oxidation; deposition; etching, mechanical and chemical;
epitaxy; polysilicon; metal
evap; thin films.
( Responsible for orientation, training, and certification of 10
new employees.
( Maintained low staff turnover through effective motivational
management.
( Oversaw production flow and communication between Supervisors
and Engineering.
( Ensured all specifications were updated and that all Operators
were informed.
( Responsible for overall shift production.
( Ensured all Operators conformed to safety regulations.
( Performed daily checks of production specifications to ensure
accuracy and efficiency.
( Communicated updates, changes, and other important information
to Operators.
( Excellent performance evaluations.
Contact this candidate