Customer Service Real Estate

John Cassano

*** ****** **

Springfield, MA *****

*********@*****.*** 845-***-**** 413-***-****

Summary Skills include: Excellent, mature Customer Service skills,

attention to detail, following procedures, computer aptitude including use

of excel, word, and various databases and software applications.

Additionally, experienced in all facets of manufacturing settings

including: packaging, shipping, soldering, and assembling small detailed

parts.

Employment

4/2011- Current- Various Temp assignments with Temp Agencies, still

actively trying to find full-time permanent employment also recent work

includes: food service at Amherst College & Landscape Assistant.

Hoppe Tool (1/2010-4/2011) Assembler/packager - Various assemblies

involving hand and power-tools and procedures for military applications.

Maintained production standards. Trained new employee's, continually

improved production standards and often distributed work in a Lead capacity

.(MASSACHUSETTS)

Cyalume Technologies Inc TEMP ASSIGNMENT(3/2009-12/2009) Assembler/Packager

Team environment involving several processing scenarios of light stick

technology and high volume production, assembly and packaging per customer

specs off of computer material lists . (MASSCHUSETTS)

Self-employed (3/2007- 11/2008) - Real Estate Appraiser/Investor & Guitar

Instructor-Relocated to another state.

Blackboard Inc. (7/2005- 2/2007) - Assembler -Mechanical and wire soldering

using power tools and engineered drawings. SMT PC Board component and fine

pin repair and inspection. Input of testing equipment data onto excel work-

sheets (ARIZONA)

University of Phoenix (2/05 to 6/05) -TEMP ASSIGNMENT Technical Support

Service Provider- High volume of incoming phone-calls using Galaxy software

for tracking of students and several educational software programs

including Outlook Express. First level of support for new students walking

through online class procedures. (ARIZONA)

Citimortgage Inc. (1/2000- 12/2004) - Loan Processor - Schedule

Loan closings, perform work-flow procedures and calculate escrow in high-

volume office. Extensive outgoing phone and AS400 database. (NEW YORK)

Education

Phoenix College (2005-2006) Completed 16 credits

Westford Real Estate School Phoenix, Az : Real Estate & Appraisal Pre-

license Program (completed 2006)

Manchester Community College (1994) Completed coursework Hamilton Standard

300 hr. Sheet metal Course/Completed

Howell Cheney Tech (1984)

Data Processing Program (completed '81-82) Computer Institute

References will be furnished upon request

Other MFG Work History:

Bombardier Aerospace (12/1996- 2/ 1998) Material Support/Customer Care

Voluminous duties including packaging, kitting maintaining document updates

for technical papers. Order taking on the phone for airplane parts and for

technicians in the hangar.

P.A. Industries (9/1994-12/1996) Receiving/Warehouse Distributing

materials received throughout shop. Package and forklift shipments. Call in

all freight carriers and coordinate shipments.

Preston Engravers (9/1994-9/1995) Shipper/Receiver Distributing and

notating of incoming products throughout shop. Detailed packaging of roll-

cut dies and associated documentation. Met all shipping deadlines.

Hamilton Sundstrand (1984-1994) SheetmetalFabrication/Shipping Packager

Detailed fabrication of Boeing and Cessna heat-exchangers,

fitting and forming flanges. Die-checking welds and pre-inspecting for

final. Developed career into a coordinating position involving stock-bill

and label production for high volume shipping department. Trained new and

farmed-in employee's on detailed packaging methods.

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