Sales Manager

Summary of QualificationS

Seasoned, highly organized, independent, motivated, professional manager of

administrative, support, compliance, processes and personnel in

organizations where security and confidentiality are of the highest

standards. Vast experience in compliance, risk analysis and project

management. Excellent communicator skilled in Microsoft Office, multiple

case and client management systems for team and executive reporting.

EDUCATION & Licensing

Hillsborough Community College - Paralegal Studies - 3.9 GPA

Member Phi Theta Kappa since 2011

Licensed Real Estate Agent since 2003(currently inactive status)

Employment

Clayton Services, LLC Analyst II & Underwriter 02/2013 -

08/2013

Transactional employment for financial services firm for securitization

project requiring in-depth review of foreclosure files to ensure O.C.C.,

SCRA, ANFM, Bankruptcy, HAMP and institutional compliance and all related

fees of original loan and loan modification related to same within scope.

? Review and evaluate customer complaint (request for review

submitted to O.C.C.) ? Inspect original loan

documents for ownership, loan type & terms, lender lien position

. Reconcile customer payments (spanning up to 10+ years) to ensure

proper posting of payment, taxes, interest, insurance and fees

assessed

. Reconcile loan modification fees and documents for proper terms

and fees

. Review and analyze loss mitigation notes and documents to ensure

all efforts exhausted prior to initiation of foreclosure process

. Risk analysis determination

. Review and analyze bankruptcy (when applicable)

. Determine harm to borrower and report findings to be reviewed by

O.C.C.

. Analysis graded by quality resulting in "A" grade - meaning no

errors in calculations or final determination

. Promoted to quality team

Gilbert Garcia Group PA Compliance & Administration Manager

9/2010 - 11/2012

Manage & organize foreclosure compliance and administrative departments

including - Client Services, Referrals, Original Documents and Mail

Teams/18 team members

. Organized Compliance Department & Client Liaison teams

. Review and analyze foreclosure files for compliance - OCC, ANFM,

SCRA, benchmark performance & document accuracy

. Implement Client On-boarding Protocols

. Create & Implement Monthly Client status reporting

. Train staff for compliance of client specific protocols

. Identify & resolve client issues

. Reduce Compliance delinquencies in LPS by 48%

. Implement Department Checklists for compliance & training

. Proficient in LPS, Lenstar, Vendorscape, Perfect Practice,

Microsoft Office

. Legal document preparation (Complaint, Affidavit,

Motions/Orders)

. Maintain consistent client communication via telephone and face

to face visits

. Executive Team reporting

. Interview & Hire team members

. Evaluate employees for review periods

. Conduct team building meetings

Johanson & Associates, Lutz, FL Office Manager 2/2010 -

9/2010

Manage all aspects of small real estate office

. Coordinate and schedule listings, contracts and closing of

properties

. Manage & maintain listing, contract and closing files

. Issue Title Order for contract compliance

. Communicate daily with clients and sales staff for contract

accuracy & follow through

. Generate comparative market analysis to capture listings

. Compile and generate detailed reports for Executive team

. Participate in Industry classes for improved knowledge and

rapidly changing market conditions

. Maintain detailed spreadsheet for contract compliance and follow-

up

Newco Pharm LLC, Tampa, FL Sales & Project Manager 01/2007

- 12/2009

Manage all aspects of sales and all projects related to production of sales

to meet delivery requirements.

. Coordinate supply chain management & production schedule

. Manage Production & Purchasing staff

. Manage & maintain schedules of raw materials, labels and

packaging to correspond with QA and production requirements

. Report to Executive Staff sales strategy & execution

. Plan, execute and follow up client & vendor communication

. Participate in Industry Trade Shows for improved product

knowledge

. Compile and generate detailed sales & production reports for

Executive Team

. Conduct weekly staff meetings for improved communication &

support

Home Discovery Real Estate, Tampa, FL Licensed Agent & Trainer

06/2003 - 12/2006

Real Estate Agent responsible for strategic marketing and planned business

growth

. Analyze and Communicate rapidly changing market trends

. Instructed Client on Strategic Solutions for Home Sales in

challenging market

. Sales Person of Month - Three months 2006

. Perseverance Award 2005

. Sold Over 200 Homes

. Generated over $50,000,000 in Sales

. Achieved over $1,000,000 in gross commissions

. Captured first $2 Million Listing - Record setting

accomplishment

Reptron Electronics, Tampa, FL Inside Account Executive 08/1999 to

04/2003

Generate revenue through market pushes to grow inside sales for growing

electronics manufacturer.

. Generate & Manage client needs for electronic component sales

. Generate & follow up sales proposals

. Support outside staff for improved customer service

. Generate daily reports for client delivery requirements

. Learn and update clients on new products for program specific

needs

. Coordinate and manage supply chain to meet customer dead lines

. Communicate with customer & vendor for demand creation

. Implemented Inventory & Logistic Programs to meet customer needs

. Create Strategic Alliances with Manufacturer's and Customers

. Awarded $2 Million contract in LCD panels

Future Electronics Administrative Assistant 01/1998 to

8/1999

. Assist Outside Sales in Developing & Maintaining clients

. Compose communication for office personnel

. Assistant to General Manager

. Arrange all travel for Management & Sales Force

. Coordinate & Plan Conferences

. Compile data to generate daily, weekly and monthly reports

. Schedule and maintain office calendar[pic]

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