Manager Customer Service

Michelle Hohl

608-***-**** ************@*****.*** 12240 Zea St NW Coon Rapids, MN 55433

HIGHLIGHTS OF QUALIFICATIONS

* Planned over 500 events involving fundraisers, meetings, tradeshows and banquets in the last five years

* Working towards becoming a Certified Meeting Professional & Certified Special Events Professional

* Self-motivated leader who has strong communication skills and is very organized

WORK EXPERIENCE

Director of Catering

Embassy Suites Minneapolis North, MN September 2010-Current

* Responsible for detailing every meeting and social function held at the hotel

* Respond to request for proposals in a timely manner

* Conduct site inspections and negotiate event contracts for meeting space and guest room accommodations

* Complete banquet event orders and floor diagrams

* Work with outside vendors to arrange audio visual needs, décor and transportation

* On-site contact for any last minute changes and to provide excellent customer service

* Prepare cost estimates for the client and reconcile billing at the conclusion of the event

Conference Planning Manager

Northland Inn an All Suite Hotel and Conference Center Brooklyn Park, MN April 2009-September 2010

* Promoted after eight months to the Conference Planning Manager position

* Formed relationships with clients to obtain the meeting logistics for their upcoming event

* Designed diagrams to give the client a visual of their meeting room set

* Arranged vendor booth power and audio visual needs

* Organized the catered food and beverage requirements for each client

* Prepared and distributed banquet event orders to the hotel staff

* Quickly and professionally reacted to the client’s needs and communicated them to the staff

Catering Sales Manager

Northland Inn an All Suite Hotel and Conference Center Brooklyn Park, MN July 2008-April 2009

* Negotiated pricing with clients to capture the business from the competitive set

* Sold meeting space to corporate clients for catered events

* Performed site inspections with brides and grooms showcasing the banquet space and guest rooms

* Participated in the Manager on Duty rotation where I was the first responder to any guest concerns

Catering and Sales Manager/Planner

University Club of St Paul, St Paul, MN February-July 2008

* Quickly and accurately responded to client’s numerous questions

* Gave potential clients a tour of the facilities

* Scheduled and conducted menu tastings and reserved meeting space

* Quality work resulted in strong performance evaluations

EDUCATION

University Of Wisconsin-Stout, Menomonie, Wisconsin

Major: Hotel, Restaurant, Tourism Management GPA: 3.97 Degree: Bachelor of Science

Minor: Human Resource Management

HONORS/INVOLVEMENT

* Twin Cities National Association of Catering Executives Education Conference (2009, 2011, 2012)

* NACE Member (2012)

* MPI meetings (October 2012-current)

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