Customer Service Project Management

Charles T. Aiken, I I I 330-***-****

**** ******** **. ****, **** 44240 *******.******@*****.***

Education:

K ent State University, Kent, Ohio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

08 /2004 – 12 /2011

• Bachelor of Arts in Communication Studies

- G raduation Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . 12 /2011

• Applied Communication Major

- A constant focus on leadership, project management, collaboration,

social media, business presentations, public speaking.

• Trumbull Career Technical Center National Honors Society . . . . . . . .

08 /2002 – 05 /2004

P rofessional Related Experience :

M axim Staffing Solutions: P rofessional Healthcare Recruiter. . . . . . . . . . . . . . .

02 /2012 – 09 /2013

• Recruited and interviewed healthcare professionals with pre-determined

expectations for placement in the medical field.

o Gained contracts for qualified healthcare professionals.

o Assisted in searching out opportuni ties for direct placements.

• Managed and recruited directly for facilities in the Youngstown/Warren area

to boost Maxim’s Market share to th ree times the amount in sales weekly.

• Assisted in Business Operations including, but not limited to,

o Prospecting new clientele

o Managing external staff scheduling

o Payroll

o Service calling new and current clients

• Maintained professional working relationships with co-workers, external

healthcare professionals, and leading medical facilities in multiple cities.

• Attended Maxim’s Pilot Recruiter Development Training (RDT) session and

p rovided valuable feedback that was implemented in future t raining sessions.

• Explored Vender Management Systems (VMS) and implemented more

p roficient avenues in conducting business with clients and co-workers.

• Maintained a level of complete compliance with all rules and regulations in

accordance with Joint Commission.

• Created and attended meetings with potential and current clients to discuss

better ways Maxim could be of assistance.

• Provided 24/7 customer service to all existing and potential clientele, as well

as existing and potential staff.

• Created a Marketing Strategy based on knowledge gained while working in

office and RDT.

o The Marketing Strategy was reviewed by Maxim Corporate

P rofessionals.

BCP Dynamics: Communications Consultant, Kent, Ohio. . . . . . . . . . . . . . . . . .

12 /2010 – 12 /2011

• Assisted BCP Dynamics, L LC staff with the collaboration, coordination and

p resentation activities for the purpose of performing IT application impact

analyses for a major university.

• Developed a disaster recovery planning presentation, for a team of system

validation testers at a major university, as a part of a disaster recovery

exercise in April 2011.

• Researched and implemented Software as a Service (SaaS) product L iquid

P lanner for the purpose of providing a disaster recovery project management

solution for BCP Dynamics, L LC.

• Researched and piloted the WebEx video conferencing solution as a tool to

i mprove t roubleshooting communications during a disaster recovery

event/exercise.

• Collaborated with team members to develop a disaster recovery planning

maturi ty model for the purpose of improving the recovery process employing

measurable units.

• Created, organized, and maintained the BCP Dynamics, L LC website.

O ther Working Experience:

Olive Garden: Server & Assistant Closing Manager, Niles, Ohio . . . . . . . . . . . .

01/2008 – 10/2009

• Built great leadership, customer service, relationship and communication

s kills.

• Responsible of managing server duties and financial accountabili ty.

• In charge of inspecting and confirming restaurant was clean and secure after

close of business.

1 Volunteerism:

J unior Achievement of Mahoning Valley: Volunteer Lead Presenter, Trumbull,

Ohio. . . . . 04 /2009

• Drafted and presented material covering Global Business and Marketing

using to include workshop exercises to the high school students and Trumbull

County, OH small business leaders.

2

3 References: F u rnished upon request

Contact this candidate