Customer Service Quality Assurance

GINNY JOHNSON

Fresno, CA ***** • C 562-***-**** • **************@*****.***

Transportation and Logistics Management

Performance-driven leader with more than 15 years extensive experience in transportation and safety management.

Dynamic leader with expertise in safety, compliance, safe equipment operation and Department of Transportation rules

and regulations. Experienced in analyzing existing operations and implementing effective systems, strategies and

procedures to improve organizational performance.

Areas of Expertise

• Route Scheduling • Leading and Motivating Staff • Logistics Management

• Operating Costs Reduction • Productivity Improvement • OSHA Compliant

• Safety & Security Compliance • Transportation Policies • Vendor/Client Relations

• Quality Assurance • Class A Driver Management • Safety Training/Review

Professional Work Experience

During my employment with United Parcel Service, I had the opportunity to work in various management and

supervisory roles. Directing both in-house staff and working with external agencies, I always ensured timely, cost

effective movement of goods and materials, enhancing customer service. I completed numerous courses and trainings

on leadership and transportation management systems. Known for my quick thinking capabilities, I take a “hands on”

approach to management, providing training and mentoring to staff.

Business Manager, UPS, Northern and Southern California 2008 to 2013

District CHSP Supervisor (Corporate Health and Safety Process), UPS, CA 2006 to 2008

On Road Supervisor, UPS, CA 2005 to 2006

Earlier UPS positions Include: Account Executive, Package Driver, and IE (Industrial Engineering) Supervisor

Selected Highlights and Responsibilities

Responsible for daily operations for a high-volume transportation center

Interviewed and trained new hires, providing them leadership and direction in alignment with company policies

and procedures

Identified opportunities for cost optimization and developed and implemented effective strategies to boost

productivity, efficiency and customer satisfaction

Created and enforced workplace safety protocols and administered comprehensive training programs

Maintained regulatory compliance meeting DOT, OSHA and FAA requirements, all tested through associated

governmental agency audits

Conducted procurement and inventory activities for all equipment and materials (minimizing unnecessary costs)

Managed truck preload operations upon completion of facility, ensuring daily dispatch level accuracy

Recognized for minimizing annual accident records, reducing yearly incidents, saving the company money

Directed operations across various package delivery and pick-up facilities in the Northern and Southern

California area that included, Gardena, Fresno and Los Angeles County

Maintained safety activities through CHSP (Corporate Health and Safety Process)

Executed operational budgets through production metrics and cost control plans by growing volume base and

increasing driver productivity

Provided excellent customer service by assisting customers with packaging and logistical needs

Ginny Johnson Page 2

Technical Skills

Proficient in MS Office (Word, Excel, Outlook, PowerPoint, Access)

Database Inventory and Reporting

Oracle AS/400 (Purchasing, Inventory/Order Tracking and Reporting)

UPS Applications: HFCS, GSS, OCS, TFCS, ETT, GSS AND ITT

Education

Bachelor of Science in Physical Education, California State University Long Beach, CA 1985

UPS Courses: Initial Designated Responder, Supervisory Leadership School, New Management Orientation

References

Available upon Request

Contact this candidate