Customer Service Administrative Assistant

GEORGETTE KELDO

*** ******** *******, ********, ** 30092

Phone: 954-***-**** • *********@*****.***

EDUCATION

Bethune- Cookman University, Daytona Beach, FL

Bachelor of Science in Business Administration and Marketing

May 2011

AREAS OF EXPERTISE

Marketing Event Coordination Retail and Sales

Public Relations Customer Service Writing/ Journalism

Social Media Management Communications Project Management

Client Relations Strategic Planning Administrative Duties

PROFESSIONAL HISTORY

Belk- Clinique, Norcross, GA Jan 2013-

Present Cosmetics & Beauty Consultant

• “Clienteling”- Booking appointments, conducting follow-ups, engaging key customers through supreme

customer service initiatives

• Product knowledge and demonstration.

• Building sales volume; meeting and exceeding sales goals.

• Demonstrating professional make-up and treatment consultation and application.

.

ShiQue Fashions, Sunrise, FL May 2011- March

2012 Administrative Assistant

• Provided for the overall administrative support of the business including answering incoming calls, as

well as customer service questions, comments, and concerns. Processing orders and invoices,

maintaining records, appointment calendar, and Director’s schedule. Fax, photocopies, etc.

• Contact specialist- served as liaison between the Director and public.

Black Entertainment Television Network (BET) July 2009- May 2011

Washington, DC/ Daytona Beach, FL

Marketing Representative

• Supplied cutting edge ideas and comprehensive Marketing campaigns that maximized consumer

awareness for BET, its programming, contests, events, and media relations.

• Major components consisted of marketing, telecommunication, public relations, and market research.

• Content creation for emails, social media sites, event programs/brochures and newsletters.

• Responsible for viral campaigning/social media networking and promotions. Social media management.

• Host promotional events; Event coordination- planning and executing events.

• Contributed to the expansion of the BET market and increased the company’s goal to boost viewership

and drive ratings.

ALDO Group, Inc., Coral Springs, FL Nov 2011- March 2012

Sales Associate

• Meeting and exceeding sale goals.

• Creating visual presentations of shoe apparel.

• Supplying ultimate customer service, engagement, and relationships.

Victoria’s Secret, Coral Springs, FL Nov 2011- Jan 2012

Beauty/ Sales Associate

• Product knowledge and demonstration. (Cosmetics, Beauty, Skin, Fragrances and Apparel)

• Building sales volume; meeting and exceeding sales goals.

• Executing merchandise presentation directives and standards.

• Demonstrating professional make-up and treatment consultation and application.

Palace of Passion Swimwear, Ft. Lauderdale, FL Summer 2011

Administrative Assistant and Stylist

• Served as a wardrobe stylist and administrative assistant to designers.

• Directing call traffic.

• Organizing and maintaining event roster and model roster.

• Event planning and coordination.

• Served as communication medium between team members and vendors.

• Responsible for managing models, styling, models’ fittings, tagging wardrobe, venue set up and

maintenance.

Mercedes- Benz Fashion Week, Miami, FL Summer 2010

Fashion/PR Intern

• Assisted various public relation firms in publicizing events and directing media and vendors throughout

the duration of the events

• Assisted designers in wardrobe maintenance and transport; in prepping wardrobe and accessories for

models.

• Dressed multiple models simultaneously in rushed environment

• Responsible for In-house venue set up and upkeep, escorting and seating guests, creating gift bags and

other arrangements for guests.

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Microsoft Office Suite, Typing 60+ wpm

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