Customer Service Assistant

Jessica A. Rogers

**** ********* ***** ! Woodbury, MN 55125

612-***-**** ! **********@**.***

! EDUCATION AND INTERNSHIPS

Hamline University, Saint Paul, MN

Bachelor of Arts, Criminal Justice, 2010

Saint Paul Police Department, Saint Paul, MN

Internship, May - July 2010

Washington County Sheriff ’s Office, Stillwater, MN

Internship, February - May 2009

! WORK HISTORY

CBS Radio, Minneapolis, MN

Promotions Assistant: August 2012-Present

Coordinate and assist with special events; provide administrative support for Marketing and

Promotions Director and Promotions Coordinators; serve as a liaison for promotions

department and station during events, remote cities, and station appearances; develop, plan,

and carry out creative ways of increasing public awareness of the station; assist in writing and

creating event recaps; update station website event pages and Facebook pages

Lucky’s 13, Mendota, MN

Server: October 2007- July 2011

Assisted with organizing restaurant grand opening; provide superior service by responding to

guests’ needs; maintain effective relations with customers; build partnerships with colleagues

to foster teamwork; organize and supervise server duties; maintain restaurant cleanliness

following restaurant policies; ensure all tasks are completed thoroughly prior to shift’s end;

multi-task while maintaining close attention to detail; strictly follow all alcohol ID laws

Moose Country, Lilydale, MN

Bartender, Server, Host: April 2003 – April 2007

Provided excellent customer service; exercised excellent teamwork and interpersonal skills;

developed rapport with a diverse range of customers, managers and colleagues; organized

and supervised server duties throughout shift; strictly followed all alcohol and ID laws

! .

New Directions, Woodbury, MN

Direct Support Professional: January 2002 – July 2003

Provided complete care for adult residents in a group home setting; established trust to foster

effective relationships with residents; oversaw medical and hygienic care; kept meticulous files

following HIPPA laws; coordinated community involvement activities for the residents;

provided safe transportation; prepared meals; assisted residents with financial goals

!

! COMMUNITY INVOLVEMENT

Woodbury Days Council Member, 2007 & 2008

Nuevas Fronteras Spanish Immersion Volunteer

! SOFTWARE/SYSTEM SKILLS

Excellent computer skills with desire to further knowledge in new systems; Proficient in

Microsoft Outlook, Word, Excel, PowerPoint; Mac Pages, Numbers, Keynote, iWeb; Promo

Suite

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