Customer Service Supply Chain
Resume:
Monty L. Northcutt, CPIM
**********@***.***
www.linkedin.com/in/montynorthcutt
SUMMARY
Versatile manufacturing and business professional with years of experience
in Materials / Logistics / Supply Chain and Customer Account Management.
APICS CPIM certified with experience in ERP/MRP-Oracle system and
comprehensive expertise in production, inventory planning, purchasing,
customer service and warehouse / distribution and safety including new
plant start-up. Knowledgeable in continuous improvement, OSHA and ISO
quality requirements. Proven ability to establish and maintain productive
relationships with suppliers and customers. Passionate for mentoring and
coaching others.
ACCOMPLISHMENTS
. Led Team to Earn 4.7 out of 5 on Customer Satisfaction Surveys
(Company Best).
. Maintained 99% On Time Shipping (Company Best).
. Promoted from Contract to Permanent position in May 2011.
. Maintained inventory levels to 12+ turns per year with no material
shortages.
. Maintained constant labor resources as plant increased capacity 100%.
. Initiated SLB (Serial-Lot-Bin) inventory control system improving
accuracy to 99.9%.
. Promoted from Materials Manger to Logistics Manager in 2003.
. Managed 100% on time delivery on all inbound and outbound freight
traffic.
. Led project that reduced inventory on hand by 20% as production
capacity doubled.
. Negotiated recycling materials program to 40% value increase.
. Purchased and controlled plastic resin materials (18+M pounds/100+
railcars annually) reducing inventory on hand by 20%.
. Implemented automatic loading dock safety restraints maintaining
shipping/receiving productivity levels while reducing locations.
. Developed and implemented safety program and standard operating
procedures with work instructions for continuous improvement and new
plant start-up.
PROFESSIONAL EXPERIENCE
CREATION TECHNOLOGIES, Lexington, KY 2009-2013
Customer Focus Team Administrator (Permanent, May 2011-Feb. 2013)
Customer Account Administrative and Customer Service responsibilities
coordinating and managing engineering, supply chain and manufacturing
activities for the manufacture of electronic circuit boards and value added
requirements. (Main customer moved business to a competitor in Mexico
causing large staff reduction.)
Purchasing Specialist (Contract, Oct. 2009-Apr. 2011)
Supply Chain and purchasing responsibilities to meet customer demand.
Identified and resolved critical parts shortages as demand required. Gained
extensive experience in using Oracle ERP system.
LIQUID CONTAINER L.P., Lexington, 2000-
2008
Logistics / Materials Manager
Managed and supervised inventory planning-control, warehousing, purchasing
and customer service in a 24/7 plastics container manufacturing operation
including new plant start-up.
Provided inventory information including cycle counts and physical
inventories following FIFO procedures. Collaborated with customer to
develop communication means for product demand/availability. Responsible
for building and grounds along with meeting GMP requirements.
Managed and maintained material handling equipment. Led and implemented
Continuous Improvement and Safety Initiatives.
LINPAC Materials Handling (fna ROPAK MHG), Georgetown 1994-2000
Production and Inventory Planner/Scheduler
Managed all inventory, production and purchasing activities during period
that sales increased from $20M to $60+M
Directed new plant start-up activities during business conversion from
distribution operation to self-manufacturing operation. Coordinated
interplant/supplier material logistics for JIT deliveries.
Initiated alternative outsourcing with new component item development and
implementation.
Purchased and controlled logistics for plastic resin (50+M pounds/300+
railcars annually) throughout Midwest with no inventory shortages. Sourced
and certified suppliers. Performed key team functions in ISO9000
registration. Responsible for annual cost savings of $500K.
FANSTEELVR/WESSON, Lexington 1982-1994
Materials Control Supervisor
Production and Inventory Control responsibilities for national carbide
cutting tool manufacturer.
Established quoting procedures calculating costs and price. Negotiated
reduction in freight costs.
Developed new products. Became expert adviser on carbide metal cutting tool
products.
OTHER BUSINESS EXPERIENCE
BANKERS LIFE AND CASUALTY COMPANY, Lexington 2009
Insurance Agent; First newly licensed agent to attain 30 / 90 Goal in
previous three years
PROFESSIONAL CERTIFICATIONS
APICS CPIM - Certified in Production & Inventory Control Management
EDUCATION
Eastern Kentucky University Bachelor of Science Degree Industrial
Technology
ASSOCIATIONS
APICS Bluegrass Chapter Board of Directors
2002 - Present
APICS - The Association for Operations Management Member since
1992
UK Committee of 101 2012 -
Present
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