Customer Service Safety

Wayne Emery

Mr. Safety!

Des Moines, WA

*****@**********.*** - 208-***-****

I have over 17 years of well-rounded experience and education in the safety field. My diverse background has

enabled me to work with a wide array of organizations as well as varied levels within those organizations. I

have a very strong work ethic and believe that customer service is monumental, no matter who your customer

is! If you speak with my former employers and references, you will find that I am very thorough in my work as

well as a team player and a very hard worker. My life aspiration has always included continual improvement

and education of both myself and those around me. I have worked in fast paced operations and logistics

while supervising which included teaching and training others how to do things in a fast, safe, and efficient

manner under stressful and everyday situations. I am well versed in OSHA regulations and hazardous material

handling and am certified to handle both with both my OSHA (10 hour and 30 hour) and HAZWOPER.

WORK EXPERIENCE

Occupational Health and Safety Specialist III

Boeing (ChiptonRoss) - Everett, WA - July 2013 to Present

Responsibilities

Develops, implements and monitors occupational health and safety programs and processes. Develops and

provides training and instructions. Evaluates the impact of emerging issues, regulations and legislation to

company operations. Develops corrective action plan to respond to internal/external audits and inspections.

Plans and conducts health and safety audits

Transportation Security Officer

DHS/TSA - SeaTac, WA - February 2013 to Present

Responsibilities

Implements security-screening procedures preventing any deadly or dangerous objects from being transported

onto an aircraft, screening passengers, baggage and cargo, monitor the flow of passengers through

the screening checkpoint to facilitate the orderly and efficient processing of passengers. Maintains close

communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of

security screening that is discovered in the course of screening duties. Participates in information briefings

concerning security-sensitive or classified information. Learn the theories, dynamics, and factors underlying the

aviation screening process to enable authoritative and independent handling of screening functions, operate

basic security equipment such as X-ray machines and hand wands at screening checkpoints work with persons

of diverse backgrounds, communicate non-technical information effectively to others

Skills Used

Customer service, technical skill, interpretation, investigative, and logistics

Fire Protection TechnicalSpecialist

URS CH2MHIL / BechtelJacobs - Oak Ridge, TN - April 2010 to April 2012

Inspections and testing of fire sprinkler systems in secured industrial buildings, fire extinguisher inspections

and placement during monthly and yearly inspections, fire alarms systems testing, inspection of building interior

and exterior for fire and life safety violations, and comprehensive fire watch every 4 hours through secured

and unsecured areas of plant, use of PPE including respirators, use of radiological detection devices, follow

DOE guidelines, OSHA guidelines, NFPA guidelines, maintain security clearance. Monitor 5 different computer

systems and alarm systems, monitoring phones, monitor radios, answer 911 system and dispatch for 911

emergencies 24/7.

Project Safety Director (Temp Contract)

HTH Companies - Loudon, TN - October 2009 to December 2009

: EHS, alcohol turnaround, plant semi shut down for 30 days Worked 12-16 day, seven days a week until job

was finished. Did morning and night safety tool box talks, issue PPE to employees, weekly safety equipment

inspections including fall protection, daily supervisor audits of operations for safety, daily safety observation

reports of work, AHA's, accident investigation and reports, witness statements first aid for employees, workers

comp paper worker, daily & weekly safety reports for corporate and customer, radio communications, on call

24/7, used monitors to monitor flammable levels, oxygen levels and CO levels.

Customer Service Representive (temp job)

Sitel - Oak Ridge, TN - January 2009 to March 2009

answering inbound calls, customer service, data entry, sales, upgrades, phones, computers

Customer Account Representive (temp job)

Abcow Staffing - San Diego, CA - July 2008 to October 2008

answering outbound calls, customer service, data entry, sales, upgrades to Verizon business customers,

phones, computers

Environmental Health & Safety Coordinator /H R Analyst

Amphastar Pharmaceutical, CA - Rancho Cucamonga, CA - September 2007 to July 2008

Reduced injuries by 87%, set up electronic tracking system for inspections and accidents, set up MSDS on line

at facilities, provided safety training for 1,000 plus employees, accident investigations, employee investigations

for discipline monthly safety meeting, monthly safety news letter, execute monthly employee safety incentive

program, daily manufacturing walk through safety check, monthly safety inspections of manufacturing areas,

daily safety walk through of work areas, work with OSHA inspectors, apply and over see permits at all facilities

sites, provide and train first aid for employees, budget and order PPE, monitor safety budget, place safety

signs in manufacturing areas, plan and execute multiple Christmas safety party, handle all OSHA's workers

comp paper work, monitor eye wear program, work with OSHA, EPA, AQMD, FDA, NFPA, LAFD, City, County,

State and Federal employees

Emergency Services Worker

Brookstone ESD - Temecula, CA - May 2007 to September 2007

Respond in western half of USA and set up tents, A/C units, generators, lights, computers, printers, plotters,

GPS trailers, shower trailers, water storage, satellite internet, drive various equipment, ect

Contractor

Wayne Emery Constuction - Athol, ID - May 2005 to October 2006

Bid jobs, customer service, billing, scheduling, all phases of construction

Lab Office Coordinator

Bonner General Hospital - Sandpoint, ID - November 2004 to May 2005

Supervise personnel, scheduling, employee evaluations, payroll, blood audits, billing corrections, phlebotomy

services, customer service,

Project Concrete Finisher

Ross Tyler Construction - Rice, WA - August 2004 to November 2004

pour concrete, finish concrete, set up forms, use back hoe’s, track hoe’s, rollers, forklifts, various hand tools.

Supervisor/operations manager

Center Partners Inc - Coeur d'Alene, ID - June 2001 to December 2003

Assigned teams of employees, make employment decisions based on information, employee investigation

for disciplinary actions, coaching employees in performance, encouraging employees to meet goals, teaching

employees how to handle customers, training employees how to use program and computers, budget

employees time for maximum profits, scheduling 260 agents to meet metrics of contract performance, provide

weekly agent evaluations, run and monitor floor operations, provide discipline of employees when needed,

meeting contract metrics each shift, meeting service level, in charge of helping other groups meet service level,

computer data entry, daily excel reports, daily and weekly agent reports, provide floor investigation of agents

actions for incidents, evidence collection, coach supervisors, make operations decision based on contract,

Talk with client daily for updates, assure work load to make budget goals

Subsitute Teacher

Lakeland School District - Rathdrum, ID - January 2000 to June 2001

instructing students, data entry, encouraging students, coaching students, disciplining students, schedule

assignments, grading students

Computer Tech

IOR/DPI Computers - Coeur d'Alene, ID - December 1998 to October 1999

Build & repair computers, trouble shoot computers and software, internet tech support, sales, order supplies,

customer service, teaching internet classes

Fire Engineer

Palm Springs Fire Department - Palm Springs, CA - July 1984 to October 1997

Supervise personnel, supervise emergency operations, report writing, fire investigation, operate emergency

equipment, train firefighters, fire and life safety inspections, customer service, CPR training, hazardous material

response, aircraft emergency response, disaster preparedness, CERT instructor, CARES instructor, and CPR

instructor. Airport rescue firefighting (ARFF), airport inspection, runway inspections, hanger inspections, daily

airport safety inspection, aircraft standbys, and Presidential standbys. Fire investigation, arson investigation,

evidence gathering, witness interviewing, suspect interview, quarterly weapons qualification, follow chain of

custody, investigation techniques, picturing evidence, document evidence.

EDUCATION

B.S. in Occupational Safety and Health/Fire Science

Columbia Southern University - Orange Beach, AL

2010 to 2013

Disaster Prepardness

Emergency Management Institute - Emmitsburg, MD

January 1986 to January 2004

Computers

Net 10 Technology - Rancho Cucamonga, CA

January 1997 to January 1998

Fire science

Crafton Hills College/San Bernardino Valley College - Yucaipa, CA

January 1981 to January 1997

WMD Incident Command

U.S. Department of Justice Center for Domestic Preparedness - Anniston, AL

SKILLS

LOTO, Forklift, Confined Space, Respirator, JHA, Fire Extinguisher, Fall Protection, Scaffolding, New

Employee Orientation, Slips, Trips and Falls.

AWARDS

Summa Cum Laude

January 2013

4.0 GPA from Columbia Southern University

CERTIFICATIONS

Firefighter II

May 1991 to Present

COBRA WMD Incident Command

August 1999 to Present

Fire Officer

May 1999 to Present

Emergency Program Manager

June 2001 to Present

FEMA

Debris Management

April 1999 to Present

FEMA

Emergency Planning

January 2000 to Present

FEMA

Anticipating Hazardous Weather & Community Risk

February 2004 to Present

FEMA

Intoduction to NIMS

March 2009 to Present

FEMA

OSHA 10-hour

October 2009 to Present

OSHA

OSHA 30-hour

February 2010 to Present

OSHA

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