Customer Service Manager
Resume:
PETER HAWRYLUK
Cedar Grove, NJ 07009
*************@****.***
Objective: To obtain a customer care position where I can utilize my existing skills and further
my professional growth. My passion is to share knowledge and provide assistance, which I have
demonstrated in my roles as a retail manager and a teacher.
Education
Bachelor of Arts in English
Montclair State University, Montclair, NJ (2007)
30 Graduate Credits in English & Education
Montclair State University, Montclair, NJ (2008)
Certifications
Certificate of Eligibility in Elementary School Teacher in Grades K-5, issued 04/2010
Certificate of Eligibility in Teacher of Students with Disabilities, issued 07/2010
Professional Experience
Terry's Family Pharmacy, Verona, NJ
Manager 10/2006-Present
• Manages branding and product positioning by developing and refining core brand attributes,
brand positioning, brand extensions, brand partnerships, and overall strategy. Informs
marketing and communications strategies.
• Responsible for consumer accounts and payments being processed accordingly.
• Supervised associates to understand the merchandise and the goals of the organization while
maintaining superior customer service.
• Modified and reviewed the placement of the merchandise to allow for product expansion
based on sale statistics.
• Oversaw business operations such as inventory and shipments that are delivered to the
company.
• Extensively worked with business industries specializing in health care.
Washington Park Elementary School, Totowa, NJ 12/2011-02/2012
Special Education Teacher, Grades 3, 5, 6, and 7
• Co-taught Math that integrated both special and general classroom students.
• Provided formative assessments to modify teaching approaches for student understanding of
content material.
• Maintaining primary responsibility for the special education students that includes reporting
their grades and ensuring all testing accommodations are provided while making certain all
IEP goals are met.
Skills
Proficient in Microsoft Office Suite, Adobe Photoshop, Customer Service, strong written and
oral communication skills, Inventory Management, Market Research.
Contact this candidate